Experience

Forth™

• United States
• Financial Services
• 1 - 100 Employee

• Director of Operations

  • Jun 2023 - Present

• Director of Client Services

  • Aug 2022 - Jun 2023

• Client Success Manager

  • Feb 2022 - Aug 2022

  Responsible for managing and developing a dynamic group of Account Managers that provide industry leading service in multiple verticals. We work directly with Customers, Product team, and Dev to ensure our customer's business needs are being met, resulting in sustainable growth.

• Creditor Manager

  • Oct 2021 - Mar 2022

  Worked directly with Banks, Debt Buyers, and Collection Agencies to foster a successful business to business relationship, ensuring businesses that use our platform can efficiently resolve consumers debt.



Settle It, Inc.

• Quality Control Manager

  • Oct 2016 - Sep 2021

  Responsible for creating and enforcing a full QA, Internal Audit, and underwriting process across all departments to ensure the company is operating within all applicable FTC & CFPB regulations, providing an industry leading customer experience, and ensuring company revenue goals are met. Tasked with vetting, hiring, managing, and constanlty developing a dynamic team of employees to enforce QA policies and procedures.



Performance Settlement

• Senior Processor

  • Feb 2015 - Oct 2016