Experience

AIM Specialty Health

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Referral Agent

  • Oct 2019 - Present

  Effectively collect and verify completeness of intake and enrollment screeningpackets for physicians’ offices. Worked with nurses and doctors to obtain priorauthorization for imaging, rehab and sleep study procedures. Assisted clients inlocating resources that accepted various insurances.• Coordinated with medical staff and patients to find cost-effective optionsfor exams and services.• Scheduled surgeries, managed prior authorizations, and verified insurancecoverage.• Entered excel data using Imasis software to document referrals and results• Handled an average of 130 Medicare, Medicaid cases demonstrating keenattention to detail and a sense or urgency.



VERIZON WIRELESS SERVICES, LLC

• Telesales Representative

  • 2017 - 2019

  Executed sales activities for a set of assigned accounts based on defined accountstrategies and plans by proactively selling products and services through “cold calling” in support of company’s promotion and upgrade campaigns. Deliveredconsistent sales forecasts and customer feedback on trends, opportunities andchallenges in order to benchmark and forecast business.• Consistently met established monthly contact, lead generation and othermeasures; exceeded sales/performance metrics by 20% monthly whileaveraging 80+ calls daily.• Developed and applied a thorough understanding of Verizon Wireless’sproducts, sales methodology and processes to exceed quota via acquisitionof new customers through prospecting and collaboration among cross-functional teams.• Partnered with cross-functional teams to develop customer engagement andselling strategies, applied logic and creativity to build customer relationshipsand worked with customers to understand needs and expectations.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Certified Technology Sales Associate

  • 2015 - 2017

  Held responsible for developing new relationships and penetrating existingTechnology category sales in Strategic, Large and Mid-Market accounts within ageographic territory. Collaborated with Staples Strategic Account Managers toachieve margin and revenue goals and builds selling relationships with clients thatprofitably grow Staples Technology category sales. Served as the key point of contactand responsible to provide ongoing long-term sales support processes.• Proactively identified sales opportunities within existing accounts and workedwith Staples Enterprise field Sales Force to provide ongoing hardwarepurchasing programs developed to meet specific customer needs.• Identifies, through extensive product knowledge, opportunities to increase grossmargin through additional technology offering and market trends.• Maintained contact at the customer's senior management level; providedconsultative information to Staples Enterprise Customers, Prospects, andStaples Enterprise sales force in product pricing and selection.• Sold value and innovative solutions beyond the core products to meetcustomers' unique buying needs and requirements.



Universal Services of America

• United States
• Security and Investigations
• 700 & Above Employee

• Security Officer

  • 2013 - 2015

  Coordinated with law enforcement and medical personnel to respond to emergencysituations; implemented tactical loss control and anti-compromise measures thatprotected physical and information assets. Conducted investigations of internal theftsand oversaw corrections to prevent future loss of property and assets by employees.• Controlled access to the building; verified identification and entranceauthorization.• Maintained knowledge of the organization’s policies and procedures regardingalarms and emergency/disaster preparedness plans.• Operated scanning equipment to view internal structures of luggage, purses andother bags to check for prohibited items.• Monitored CCTV system for anything suspicious near the building