Experience

CFSB - Community Financial Services Bank
• United States
• Banking
• 1 - 100 Employee
• Information Security Analyst

  • Jun 2021 - Present


Regions Bank

• United States
• Banking
• 700 & Above Employee

• Financial Relationship Consultant

  • Oct 2019 - Jun 2021

  - Develop and grow financial relationships with all customers through needs based conversations using Regions360 - Generate leads and appointments with current and prospect customers by exceeding a minimum goal of 35 sales calls per week - Create and maintain new checking accounts, savings accounts, time deposits, credit card accounts, safe deposit boxes, and lending opportunities to meet both personal and branch quarterly sales goals - Handle cash line transactions and generate… Show more - Develop and grow financial relationships with all customers through needs based conversations using Regions360 - Generate leads and appointments with current and prospect customers by exceeding a minimum goal of 35 sales calls per week - Create and maintain new checking accounts, savings accounts, time deposits, credit card accounts, safe deposit boxes, and lending opportunities to meet both personal and branch quarterly sales goals - Handle cash line transactions and generate desk side appointments through face-to-face customer interaction Show less - Develop and grow financial relationships with all customers through needs based conversations using Regions360 - Generate leads and appointments with current and prospect customers by exceeding a minimum goal of 35 sales calls per week - Create and maintain new checking accounts, savings accounts, time deposits, credit card accounts, safe deposit boxes, and lending opportunities to meet both personal and branch quarterly sales goals - Handle cash line transactions and generate… Show more - Develop and grow financial relationships with all customers through needs based conversations using Regions360 - Generate leads and appointments with current and prospect customers by exceeding a minimum goal of 35 sales calls per week - Create and maintain new checking accounts, savings accounts, time deposits, credit card accounts, safe deposit boxes, and lending opportunities to meet both personal and branch quarterly sales goals - Handle cash line transactions and generate desk side appointments through face-to-face customer interaction Show less


Security Bank and Trust Co.
• United States
• Banking
• Teller/CSR

  • Jul 2019 - Oct 2019


Enterprise Rent-A-Car

• United States
• Real Estate
• 1 - 100 Employee

• Branch Manager

  • Jun 2018 - Jun 2019

  • Manage and develop the efforts of branch employees in providing a high level of customer service, including management of the rental counter, branch accounts, and telephone service • Develop and implement a branch operational plan • Responsible for a fleet ranging in size of 160 to 200 vehicles, while upholding a clean and safe fleet at all times • Cultivate a strong sales culture among employees • Analyze financial reports to determine areas of growth and weakness in relation to… Show more • Manage and develop the efforts of branch employees in providing a high level of customer service, including management of the rental counter, branch accounts, and telephone service • Develop and implement a branch operational plan • Responsible for a fleet ranging in size of 160 to 200 vehicles, while upholding a clean and safe fleet at all times • Cultivate a strong sales culture among employees • Analyze financial reports to determine areas of growth and weakness in relation to prior years • Create and implement marketing strategies to grow the Enterprise brand within the local area.

• Assistant Branch Manager

  • Jan 2018 - Jun 2018

• Management Assistant

  • Jan 2018 - Jan 2018

• Management Trainee

  • Jun 2017 - Jan 2018



Henry County Medical Center

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• I.T. Technician I

  • Dec 2016 - Jun 2017

  • Configure, troubleshoot, install, modify, and repair hardware and software for the hospital campus • Managing user desktops through a virtual environment • Maintaining user accounts and confidential information through the use of Active Directory • Configure, troubleshoot, install, modify, and repair hardware and software for the hospital campus • Managing user desktops through a virtual environment • Maintaining user accounts and confidential information through the use of Active Directory



The University of Tennessee at Martin

• Technician III

  • Jun 2014 - Dec 2016

  - Configure, troubleshoot, modify, and repair computer operational equipment - Provide problem resolution for software errors - Provide technical guidance and direction to campus and co-workers in solving intermediate level technical problems - Assist in scheduling help desk student workers, call data tracking/reporting, and other duties as assigned

• Information Technology Specialist

  • Jun 2012 - May 2014

  - Work with faculty, staff, and students on campus via phone and in person, maintaining a high level of customer service and handling all issues in a timely manner -First point of contact for phone support; responsible for vetting support levels and assigning priority to calls that require additional levels of customer support in campus Information Technology Services - Troubleshoot various technology issues that may include but is not limited to: software, hardware, networking, wiring… Show more - Work with faculty, staff, and students on campus via phone and in person, maintaining a high level of customer service and handling all issues in a timely manner -First point of contact for phone support; responsible for vetting support levels and assigning priority to calls that require additional levels of customer support in campus Information Technology Services - Troubleshoot various technology issues that may include but is not limited to: software, hardware, networking, wiring, cable, game consoles, and user error - Handle and securely maintain faculty, staff, and student equipment and information - Work in multiple teams of 3 throughout the day maintaining a database of problems throughout campus and taking on a leadership role by self-assigning these issues to myself to efficiently and effectively ensure that they are handled properly and in a timely manner



The AroundCampus Group

• Sales Team Leader

  • May 2014 - Aug 2014

  • Sold $15,927.50 in print, online, and mobile advertising accounts to local businesses in the Martin, TN area for the university’s student planner and student, faculty, and staff directory. This exceeded the national average of $11,400 for the internship. • Attended the Sales Foundations Academy, a week-long sales training in Chapel Hill, NC to learn a variety of sales techniques and approaches. Also was invited to take part in Sales Team Leader training prior to the Sales Foundations… Show more • Sold $15,927.50 in print, online, and mobile advertising accounts to local businesses in the Martin, TN area for the university’s student planner and student, faculty, and staff directory. This exceeded the national average of $11,400 for the internship. • Attended the Sales Foundations Academy, a week-long sales training in Chapel Hill, NC to learn a variety of sales techniques and approaches. Also was invited to take part in Sales Team Leader training prior to the Sales Foundations Academy to learn how to handle the day-to-day role as a leader and a motivator. • Visited 30 to 40 local businesses daily, and gave an average of 8-10 presentations. • Developed skills in managing a territory, prospecting, building rapport, and closing the sale. • Enhanced interpersonal communication, time-management skills, and confidence. • Worked with renewal accounts to handle concerns and find ways of improving advertisements when necessary. • Finished 13th out of 40 representatives in the Big River Region. • Held the position of Sales Team Leader in a team of 2 to achieve our sales goal of $50,000 by selling $50,087 as a whole. Show less • Sold $15,927.50 in print, online, and mobile advertising accounts to local businesses in the Martin, TN area for the university’s student planner and student, faculty, and staff directory. This exceeded the national average of $11,400 for the internship. • Attended the Sales Foundations Academy, a week-long sales training in Chapel Hill, NC to learn a variety of sales techniques and approaches. Also was invited to take part in Sales Team Leader training prior to the Sales Foundations… Show more • Sold $15,927.50 in print, online, and mobile advertising accounts to local businesses in the Martin, TN area for the university’s student planner and student, faculty, and staff directory. This exceeded the national average of $11,400 for the internship. • Attended the Sales Foundations Academy, a week-long sales training in Chapel Hill, NC to learn a variety of sales techniques and approaches. Also was invited to take part in Sales Team Leader training prior to the Sales Foundations Academy to learn how to handle the day-to-day role as a leader and a motivator. • Visited 30 to 40 local businesses daily, and gave an average of 8-10 presentations. • Developed skills in managing a territory, prospecting, building rapport, and closing the sale. • Enhanced interpersonal communication, time-management skills, and confidence. • Worked with renewal accounts to handle concerns and find ways of improving advertisements when necessary. • Finished 13th out of 40 representatives in the Big River Region. • Held the position of Sales Team Leader in a team of 2 to achieve our sales goal of $50,000 by selling $50,087 as a whole. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• TLE Service Writer

  • Jan 2012 - Jun 2012

  - Received “solid performer” in every category on the companies six month evaluation, positively noting my quick learning ability and my ability to be a leader in the workplace. - First point of contact with Tire and Lube Express customers which called for a high level of customer service skills and knowledge of the products and services that our department offered. - Worked with a team of four to ensure that all customer orders were dealt with in a timely manner and that our department… Show more - Received “solid performer” in every category on the companies six month evaluation, positively noting my quick learning ability and my ability to be a leader in the workplace. - First point of contact with Tire and Lube Express customers which called for a high level of customer service skills and knowledge of the products and services that our department offered. - Worked with a team of four to ensure that all customer orders were dealt with in a timely manner and that our department was kept presentable and organized throughout the day. - Received cash register training prior to my placement in my designated department, resulting in an extra job responsibility for my position. Show less - Received “solid performer” in every category on the companies six month evaluation, positively noting my quick learning ability and my ability to be a leader in the workplace. - First point of contact with Tire and Lube Express customers which called for a high level of customer service skills and knowledge of the products and services that our department offered. - Worked with a team of four to ensure that all customer orders were dealt with in a timely manner and that our department… Show more - Received “solid performer” in every category on the companies six month evaluation, positively noting my quick learning ability and my ability to be a leader in the workplace. - First point of contact with Tire and Lube Express customers which called for a high level of customer service skills and knowledge of the products and services that our department offered. - Worked with a team of four to ensure that all customer orders were dealt with in a timely manner and that our department was kept presentable and organized throughout the day. - Received cash register training prior to my placement in my designated department, resulting in an extra job responsibility for my position. Show less