Government Affairs Director

• Nov 2019 - Present

Marketing Director

• Feb 2010 - Present

 Responsible for “Marketing Efforts” (both internal and external) for all locations. Contact and “Program Manager” for Business Development efforts (implementation, training, and maintenance) for all locations, with all business partners for all ancillary products and services; which include “Loan Products (Auto Title and Pay-Day), Vehicle Registration, Debit Cards, Secured Direct Deposit, Bill Payment, Gift Card Purchases, RX Prescription Drug Cards, Auto Insurance, Tax Preparation, and Money Transfer Services). Liaison for all Government (Local, State, Federal) affairs; Respondent for all regulatory audits (State, Federal) associated with Programs and Services.

Collections Manager

• Jul 2007 - Feb 2010

 “Simultaneously Managed” three fast paced, high demand, extremely busy internal collections departments (two in California, one in Nevada) for Financial Services Company (Check Cashing & Pay-Day Loan) which cashed over one billion annually. Implemented collections and operations programs to increase collection percentage and reduce loss. Improved Collection staff relations with Financial Service Centers and customers.

New Products & Services Manager

• Mar 2005 - Jul 2007

 Responsible for implementation, training, reporting, and daily maintenance of all new products and services (Prepaid Cell Phones, Local/Long Distance Home Phone, and Prepaid Phone Cards) in all locations. Company contact with business partners in relation to product performance, customer usage, and complaint resolution.

Vehicle Registration (DMV) Department Supervisor,

• Dec 2000 - Mar 2005

 Responsible for all aspects (Implementation, Training, Reporting, and Daily Maintenance) of busy Vehicle Registration (DMV) Program all locations.  Developed program policies, procedures, and fee structure for processing (Registration Renewals, Replacements, Transfer, Lien Sales, Vessels, Trailers, etc. Increased transaction volume from “0” to over “2000” transactions per month utilizing "Automated" and "Walk-In" Programs.