Experience

Lighthouse Christian School Antioch, TN
• United States
• Education Administration Programs
• 1 - 100 Employee
• Athletic Director

  • Jul 2023 - Present


United States Department of Defense

• Armed Forces
• 1 - 100 Employee

• Senior Talent Acquisition and Career Counselor

  • Dec 2017 - Present

  ●Train and develop new recruits and other Senior Non-Commissioned Officers on applicant tracking system and recruiting process. ● Implemented an innovative and results-driven recruiting model that achieved a contract close rate >95%, resulting in an increased market value by 10%. Awarded and recognized for this work by the organization in QTR 1’21 and QTR 4’ 22. ● Engaged in Cross-functional team Collaboration with Company CEOs, Directors, and Operations… Show more ●Train and develop new recruits and other Senior Non-Commissioned Officers on applicant tracking system and recruiting process. ● Implemented an innovative and results-driven recruiting model that achieved a contract close rate >95%, resulting in an increased market value by 10%. Awarded and recognized for this work by the organization in QTR 1’21 and QTR 4’ 22. ● Engaged in Cross-functional team Collaboration with Company CEOs, Directors, and Operations providing exceptional understanding of company benefit and product knowledge.

• Supply Technician - Automated Logistician

  • May 2013 - Dec 2017

  ● Responsible for location management of decentralized and decontrolled items which requires technical intervention to assure effective supply support and economic growth. ● Perform routine and various material coordination duties for special programs, production, and maintenance. ● Oversaw and organize review unit level feeder reports while ensuring proper compliance with the command supply.



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager - Inside Sales

  • Aug 2014 - Sep 2016

  ● Identified needs of clientele and provided optimal consulting solutions for corporate operations and managed strategic partnerships with corporation leaders. ● Developed strategies, programs and measurements that ensure the achievement of corporate diversity goals and objectives set forth by senior management. ● Top-tier merit based performer using exceptional customer service experience while adhering to compliance protocols for sales within a fortune 500 company. ● Identified needs of clientele and provided optimal consulting solutions for corporate operations and managed strategic partnerships with corporation leaders. ● Developed strategies, programs and measurements that ensure the achievement of corporate diversity goals and objectives set forth by senior management. ● Top-tier merit based performer using exceptional customer service experience while adhering to compliance protocols for sales within a fortune 500 company.



OHL-Geodis Logistics

• Accounts Payable Coordinator

  • Aug 2014 - Sep 2016

  ● Coordinated and conducted financial collection functions of third-party revenue programs. ● Identified deficiencies in accounts due to over/under payments and analyzed necessary procedures for proper financial problems. ● Created and educated customers on financial management and account accessibility. ● Coordinated and conducted financial collection functions of third-party revenue programs. ● Identified deficiencies in accounts due to over/under payments and analyzed necessary procedures for proper financial problems. ● Created and educated customers on financial management and account accessibility.



Affiliated Computer Systems

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Lead - Mentor

  • Mar 2008 - May 2013

  ● Developed and implemented systems that increased new hire processing efficiencies; resulted in an increase of 250 new hires; highest in three year timeframe. ● Created and developed an innovative tutoring plan to ensure the success and career progression of all new hires, while managing a team of 10 team leaders and coaches. ● Implemented call scripting to elevate the quality of customer service communications and trained over 300 customer service representatives. ● Developed and implemented systems that increased new hire processing efficiencies; resulted in an increase of 250 new hires; highest in three year timeframe. ● Created and developed an innovative tutoring plan to ensure the success and career progression of all new hires, while managing a team of 10 team leaders and coaches. ● Implemented call scripting to elevate the quality of customer service communications and trained over 300 customer service representatives.


NBA Development League
• United States
• Spectator Sports
• Professional Athlete

  • 2011 - 2012