Experience

Intratek Computer Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Analyst

  • Oct 2014 - Feb 2015

  Austin, Texas Area Provides Technical Support for smartphones and other communication devices for V.A. Hospitals nation wide. Also assists medical staff with usernames and passwords, as well as any other technical issues.



Tangoe Inc

• Technical Support

  • Jan 2014 - May 2014

  Austin, Texas Area Provides Technical Support for smartphones and other communication devices globally



kgb

• United States
• Information Services
• 500 - 600 Employee

• Tier 2 Technical Support Representative

  • Jul 2013 - Sep 2013

  San Antonio, Texas Area Provides support for customers if unsolvable at Tier 1



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• CSR

  • Feb 2012 - Feb 2013

  San Antonio, Texas Area Took orders from customers via telephone and directed them to closest store to customer



Cowboy Computing

• Owner

  • Apr 2011 - Jan 2012

  Providing hardware/software support for customers, patiently offering step-by-step instruction Providing information for proper group or manufacturer if unsolvable Builds computers and laptops and installs or upgrades software,if needed



Harte-Hanks

• Software Solution Consultant

  • Feb 2011 - Apr 2011

  • Provided hardware/software support for customers, patiently offering step-by-step instruction • Provided information for proper group or manufacturer if unsolvable • Escalated problems to proper group or manufacturer if unsolvable at first tier

• Solution Consultant

  • Feb 2011 - Apr 2011

  Found the most cost effective solution(s) for clients using their FedEx software and peripherials



Self-Employed

• Nurse Aid

  • Oct 2005 - Sep 2008

  Amdministered medications and took patient to his appts. Also cooked and cleaned house. Kept patient entertained and was a great friend.



OKS Ameridial

• Customer Care Representative

  • Aug 2006 - Jan 2007

  Helped Dish Network customers stay up to date with programming choices, also offered possible upgrades and entertainment packages according to their preferences



Computer Cowboy

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Owner

  • Apr 2004 - Nov 2005

  Repaired and upgraded desktops, laptops, and other portable devices.



Televista, Inc

• Technical Support

  • Jan 2004 - Apr 2004

  Worked with customers to solve their DSL issues



Convergys Inc

• Support Associate

  • Apr 2003 - Jun 2003

  Worked with customer to help them solve their SBC DSL issues



Computer Solutions

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Support Responsibilties

  • Oct 2001 - Jun 2002

  Provided hardware/software support for customers, patiently offering step-by-step instruction * Provided information for proper group or manufacturer if unsolvable * Built computers and laptops and installed or upgraded software * Provided first-tier support for Dell computers * Escalated problems to proper group or manufacturer if unsolvable at first tier * Assisted Southwestern Bell customers with DSL hardware and software issues * Received 3 commendations from customers in… Show more Provided hardware/software support for customers, patiently offering step-by-step instruction * Provided information for proper group or manufacturer if unsolvable * Built computers and laptops and installed or upgraded software * Provided first-tier support for Dell computers * Escalated problems to proper group or manufacturer if unsolvable at first tier * Assisted Southwestern Bell customers with DSL hardware and software issues * Received 3 commendations from customers in 1 month * Assisted customers with DSL hardware and software issues * Provided technical solutions to consumers on both hardware and software issues * Created new training method for troubleshooting computers that was adopted by company Show less



CompuConsultants

• Technical Support

  • Mar 1996 - Nov 2000

  Worked with customers to solve their DSL issues, walked customers through each problem until they understood what was wrong and how we fixed it. Also developed a training guide that was incorporated by company.