Computer Repair Lead Trainer

• Jun 2022 - Present

Team Lead

• Apr 2022 - Present

Installing, updating, and maintaining various software and hardware components Manage a group of techniciansEnsure that the group I manage is properly trained and well-versed on the processes of the companyAbility to complete complex tasks quicklyStrong organizational, communication, and interpersonal skillsAbility to handle multiple projects, efficiently, at an given timeDiagnosing, Troubleshooting hardware and software issuesEstablishing good relationships with all departments and colleaguesAvailability for traveling

Computer Repair Technician

• Sep 2021 - Apr 2022

Installs, evaluates, detects, and troubleshoots different types of issues affecting computer systems, servers or networks.

Shift Manager

• May 2021 - Oct 2021

Manager in Training

• Apr 2021 - May 2021

Providing leadership to crew and other managers during a shift to ensure great Quality, Service, and Cleanliness to customers.Training to perform a variety of tasks, which may include:Planning for each shiftInventory ManagementMonitoring performance during the shiftTaking action to ensure the team is meeting McDonald’s standardsMonitoring food safety, security, and profitabilityCommunicating with the next Shift Manager to help prepare him/her to run a great shift, too.Being responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.Daily Maintenance and CleanlinessManaging Crew and TrainingQuality Food ProductionExceptional Customer Service

Policy Council Member/Volunteer

• Aug 2020 - May 2021

Policy Council is the parents’ voice in major program decisions, including such things as recruitment, and selection of children, personnel policies, budgets, and funding proposals.Parent representatives on Policy Council are elected at the beginning of the program year at their Parent Classroom Connection meetings. I was elected as the Secretary Officer.Specific Responsibilities• Activities to support active parent involvement• Program recruitment, selection, and enrollment priorities• Applications for funding and amendments to applications for funding• Budget planning for program expenditures, including reimbursement policies• Bylaws for the operation of the Policy Council• Program personnel policies and decisions regarding the employment of program staff, including standards of conduct and criteria for the employment and dismissal of program staff.• Election procedures• Recommendations on the selection of delegate agencies

Owner/Designer/Seamstress

• Jan 2017 - Jan 2021

• Launched and manage successful online retail children's clothing shop. • Market business through multiple channels including Internet forums, social media and personal networks.• Facilitate customer needs regarding questions, complaints and product returns.• Continuously research customer relations etiquette, online retail community best practices and different stitching styles and techniques. • Launched and manage successful online retail children's clothing shop. • Market business through multiple channels including Internet forums, social media and personal networks.• Facilitate customer needs regarding questions, complaints and product returns.• Continuously research customer relations etiquette, online retail community best practices and different stitching styles and techniques.

Volunteer work as CUSTOMER SERVICE/ OFFICE ASSISTANT

• Feb 2016 - May 2016

• Conferred with customers by telephone or in person to provide information about services and scheduling appointments.• Directed requests and unsolved issues to appropriate departments.• Organized customer files and updated system files for the current month. • Conferred with customers by telephone or in person to provide information about services and scheduling appointments.• Directed requests and unsolved issues to appropriate departments.• Organized customer files and updated system files for the current month.