Experience

Grant Thornton Baltic

• Lithuania
• Financial Services
• 1 - 100 Employee

• Client Experience Manager

  • Aug 2015 - Present

  I am responsible for keeping and developing client relations, creating outstanding customer experience and improving overall satisfaction with our services. I strongly believe that exceptional client experience has to be delivered from the very first moment throughout the whole Client journey in Grant Thornton. The devil is in details:) Supporting our service delivery teams in client communication, helping clients to find best softwares to support their growth and free their time from administrative tasks. Being account manager for several key clients as well as project manager for new clients implementation I make sure that clients get excellent experience and service delivery from the very beginning in their journey in Grant Thornton. Show less



1Office Group

• Estonia
• Accounting
• 1 - 100 Employee

• Country Manager/Head of Marketing

  • Aug 2014 - Jul 2015

  Worked closely with entrepreneurs who wanted to start their business in Estonia, together with accountants and legal team helped them from establishment to daily operations and helped them to gross any kind of obstacle local system threw on their way. Understood fast that my true passion is creating and designing client experience as such and couldn't resist the next challenge as client experience manager in Grant Thornton. Worked closely with entrepreneurs who wanted to start their business in Estonia, together with accountants and legal team helped them from establishment to daily operations and helped them to gross any kind of obstacle local system threw on their way. Understood fast that my true passion is creating and designing client experience as such and couldn't resist the next challenge as client experience manager in Grant Thornton.



Tallinn University of Technology

• Estonia
• Higher Education
• 400 - 500 Employee

• Head of Marketing

  • Mar 2011 - Aug 2014

  The work I did in the uni could be described as "Dare to stand out and don't be afraid to achieve great results - you can't expect different results if you keep acting the same way". We carried out marketing campaigns which hadn't been seen in the local education field before and together with the team managed to change the brand of old school academic institution to truly innovative and youthful Tech University. We proved that marketing and brand communication do matter a lot, specially if you want to influence high-school graduates. Show less


Estonian Business School
• Estonia
• Higher Education
• 100 - 200 Employee
• marketing specialist

  • Aug 2008 - Feb 2011

EBS Executive Training Centre
• Marketing specialist

  • Jan 2009 - Dec 2010

Red Bull
• Austria
• Food and Beverage Services
• 700 & Above Employee
• Wings Team

  • Jan 2006 - Oct 2007

Estonian Student Union
• Estonia
• Public Policy Offices
• 1 - 100 Employee
• Project manager

  • 2002 - 2004