Teri Navin
Director of Product Marketing at USAN, Inc.- Claim this Profile
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Bio
Brian Galvin
Teri Navin is a tremendous Product Marketing and Management professional whom I highly recommend. Teri was an early partner of Genesys at MCI (and later WorldCom), and was instrumental in setting up a very successful partnership. She oversaw the entire process of setting up an MCI-labeled product line based on Genesys, including training the field, developing the channel, and of course product marketing. I was extremely impressed with Teri then, and have worked with her several times since. She is a deeply experienced marketing and product management professional with a tremendous can-do attitude, skills that are strong across the wide range of areas that are essential in product management and product marketing, and she is very good at building teams within and across enterprises. I heartily recommend Teri!
Robert Scarboro
Teri was an outstanding member of our team and an exceptional leader within our organization. She had a firm grasp of the current product set at MCI and a superb understanding of the inbound and call center market. This position required Teri to assume different roles as she interacted with a number of disparate groups including marketing, engineering, sales teams and customers. She was easily able to naivgate this challenge and was very well respected by her peers and management across the company and the call center industry. One thing that set Teri apart was her ability to combine her industry knowledge and with direct feedback from MCI customers to develop and articulate a vision of where the market was going and what MCI needed to do to get there. Teri was an invaluable member of the product management team and her vision and the effort she put forth to get there were felt long after she left the team.
Brian Galvin
Teri Navin is a tremendous Product Marketing and Management professional whom I highly recommend. Teri was an early partner of Genesys at MCI (and later WorldCom), and was instrumental in setting up a very successful partnership. She oversaw the entire process of setting up an MCI-labeled product line based on Genesys, including training the field, developing the channel, and of course product marketing. I was extremely impressed with Teri then, and have worked with her several times since. She is a deeply experienced marketing and product management professional with a tremendous can-do attitude, skills that are strong across the wide range of areas that are essential in product management and product marketing, and she is very good at building teams within and across enterprises. I heartily recommend Teri!
Robert Scarboro
Teri was an outstanding member of our team and an exceptional leader within our organization. She had a firm grasp of the current product set at MCI and a superb understanding of the inbound and call center market. This position required Teri to assume different roles as she interacted with a number of disparate groups including marketing, engineering, sales teams and customers. She was easily able to naivgate this challenge and was very well respected by her peers and management across the company and the call center industry. One thing that set Teri apart was her ability to combine her industry knowledge and with direct feedback from MCI customers to develop and articulate a vision of where the market was going and what MCI needed to do to get there. Teri was an invaluable member of the product management team and her vision and the effort she put forth to get there were felt long after she left the team.
Brian Galvin
Teri Navin is a tremendous Product Marketing and Management professional whom I highly recommend. Teri was an early partner of Genesys at MCI (and later WorldCom), and was instrumental in setting up a very successful partnership. She oversaw the entire process of setting up an MCI-labeled product line based on Genesys, including training the field, developing the channel, and of course product marketing. I was extremely impressed with Teri then, and have worked with her several times since. She is a deeply experienced marketing and product management professional with a tremendous can-do attitude, skills that are strong across the wide range of areas that are essential in product management and product marketing, and she is very good at building teams within and across enterprises. I heartily recommend Teri!
Robert Scarboro
Teri was an outstanding member of our team and an exceptional leader within our organization. She had a firm grasp of the current product set at MCI and a superb understanding of the inbound and call center market. This position required Teri to assume different roles as she interacted with a number of disparate groups including marketing, engineering, sales teams and customers. She was easily able to naivgate this challenge and was very well respected by her peers and management across the company and the call center industry. One thing that set Teri apart was her ability to combine her industry knowledge and with direct feedback from MCI customers to develop and articulate a vision of where the market was going and what MCI needed to do to get there. Teri was an invaluable member of the product management team and her vision and the effort she put forth to get there were felt long after she left the team.
Brian Galvin
Teri Navin is a tremendous Product Marketing and Management professional whom I highly recommend. Teri was an early partner of Genesys at MCI (and later WorldCom), and was instrumental in setting up a very successful partnership. She oversaw the entire process of setting up an MCI-labeled product line based on Genesys, including training the field, developing the channel, and of course product marketing. I was extremely impressed with Teri then, and have worked with her several times since. She is a deeply experienced marketing and product management professional with a tremendous can-do attitude, skills that are strong across the wide range of areas that are essential in product management and product marketing, and she is very good at building teams within and across enterprises. I heartily recommend Teri!
Robert Scarboro
Teri was an outstanding member of our team and an exceptional leader within our organization. She had a firm grasp of the current product set at MCI and a superb understanding of the inbound and call center market. This position required Teri to assume different roles as she interacted with a number of disparate groups including marketing, engineering, sales teams and customers. She was easily able to naivgate this challenge and was very well respected by her peers and management across the company and the call center industry. One thing that set Teri apart was her ability to combine her industry knowledge and with direct feedback from MCI customers to develop and articulate a vision of where the market was going and what MCI needed to do to get there. Teri was an invaluable member of the product management team and her vision and the effort she put forth to get there were felt long after she left the team.
Experience
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USAN, Inc.
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United States
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Telecommunications
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100 - 200 Employee
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Director of Product Marketing
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Oct 2018 - Present
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Senior Product Marketing Manager
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Sep 2016 - Oct 2018
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NICE Nexidia
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United States
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Software Development
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100 - 200 Employee
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Product Marketing Manager
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Sep 2012 - Sep 2016
As the Product Marketing Manager for Nexidia, a NICE analytics company, I managed all product marketing duties as they related to promoting interaction analytics for enterprise contact centers. Responsibilities included: Development of Nexidia’s overall product strategy and messaging Maintaining an excellent knowledge of the features/benefits of our products and services Development of all product collateral Creation of software product demonstrations Creation of website content Liaising with sales, inside sales, services and product management for marketing needs Management of outside vendors Development and maintenance of competitive market intelligence for sales teams Creation of product and partnership related press releases Launching of new product and service offerings Co-creating yearly communications plan with Marketing Communications team Creation and management of Partnership Program Library Administrator for all product and marketing materials on Salesforce.com
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Hospitality Staffing Solutions
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United States
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Staffing and Recruiting
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300 - 400 Employee
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Executive Assistant
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Mar 2011 - Sep 2012
As the only national staffing company in the hospitality industry, Hospitality Staffing Solutions provides end to end solutions in over 70 markets to over 750 clients. Our expertise and experience provides value to our clients ensuring compliance, flexibility and savings. Responsibilities include assisting company executives in daily operations as well as strategic initiatives, with a focus on: Social Media Marketing Social Media Recruiting Web Site Redesign Advertising Public Relations Traditional Marketing such as collateral creation, brand management, RFP management
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ethosIQ
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United States
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Software Development
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1 - 100 Employee
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Senior Marketing Manager
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Apr 2009 - Apr 2010
As the marketing executive of an entrepreneurial start-up in the contact center and social media analytics space was responsible for the creation and execution of the company’s overall marketing strategy. Created a comprehensive business plan and product roadmap. Negotiated contracts and forged relationships with strategic partners in the contact center software and social media analytics industries. Developed and executed social media marketing campaigns. Improved our web presence by developing the corporate website and leveraging SEO best practices. Directed Public Relations efforts and created all press releases. Served as creation house for all marketing collateral, including product definitions, sales guides, and marketing brochures. Managed all inside sales efforts by establishing targeted telesales campaigns.
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Kitchen Tune-Up Franchise System
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United States
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Consumer Services
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100 - 200 Employee
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Design Consultant / Partner
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May 2004 - May 2009
Responsible for marketing, sales and design of new and/or remodeled kitchens. We work with prominent local builders and contractors, as well as individual homeowners. We have strategic relationships with several top tier suppliers for the latest look in cabintery, countertops, lighting, and hardware. Family-owned and operated business. Responsible for marketing, sales and design of new and/or remodeled kitchens. We work with prominent local builders and contractors, as well as individual homeowners. We have strategic relationships with several top tier suppliers for the latest look in cabintery, countertops, lighting, and hardware. Family-owned and operated business.
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MCI Telecommunications Corporation
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United States
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Telecommunications
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1 - 100 Employee
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Senior Manager, Contact Center Product Marketing
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Oct 1998 - Oct 2002
Responsible for Product Marketing, Product Management, and Product Development functions as they related to the delivery of contact center solutions to the global marketplace.
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Product Manager, Contact Center Marketing
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May 1995 - Oct 1998
Managed several inbound initiatives, and was responsible for bringing many key call center services to market.
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Hire Intellect Inc
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United States
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IT Services and IT Consulting
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Consultant
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Jul 1994 - May 1995
Served as Customer Premises Equipment consultant to MCI sales force. Supported strategic inbound opportunities where call center CPE was bundled into the solution. Served as Customer Premises Equipment consultant to MCI sales force. Supported strategic inbound opportunities where call center CPE was bundled into the solution.
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Account Executive
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Jun 1993 - Jul 1994
Supported the southeast region in the sale of Interactive Voice Response (IVR) systems. Managed strategic customer relationships for Atlanta-based companies John Harland and Georgia Pacific. Supported the southeast region in the sale of Interactive Voice Response (IVR) systems. Managed strategic customer relationships for Atlanta-based companies John Harland and Georgia Pacific.
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Education
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The University of Georgia
Bachelor of Arts, Franklin School of Arts and Sciences, Speech Communication
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