Practice Management Consultant

• Jun 2021 - Present

Practice Administrator

• Jul 2019 - May 2021

Practice Administrator

• 2010 - Jun 2019

Practice Administrator

• Apr 2009 - Apr 2010

Seven physician Orthopaedic practice with full body MRI scanner and PT/OT Department. Seven physician Orthopaedic practice with full body MRI scanner and PT/OT Department.

2009 President

• 2009 - 2010

Consultant

• Sep 2007 - 2009

Practice and Revenue Cycle Management Consultant Practice and Revenue Cycle Management Consultant

Director of Operations

• 2002 - 2007

Managed daily operations of a seven location, 17 Provider orthopedic practice that included phones, computers, billing and daily staffing. Hired, trained, oriented, motivated, reviewed and disciplined 60 plus staff members. Promoted from Business Office Manager to Operations Manager Monitored productivity of all staff and re-vamped processes in many departments for increased productivity. Directly supervised in-house billing staff and managed accounts receivable. Reviewed, enforced and made recommendations of third party payer contracts. Successfully implemented four software applications company wide, including document management system for paperless office environment. Reduced staff turnover by 59% by providing leadership and implementing team concepts. Improved customer service by creating a patient satisfaction survey, developing a customer service committee and developing a training program in customer service standards. Created an employee satisfaction survey to monitor morale and job satisfaction. Implemented a "team" staffing model which resulted in improved efficiency and patient, doctor and employee satisfaction. Coordinated physical move and consolidation of six offices without a full day downtime. Worked with CEO and Board of Directors on strategic planning to develop new lines of business Monitored a 13 agent call center for appointment scheduling and clinical triage. Created, implemented and enforced policies and procedures for all aspects of daily operations. Participated and contributed ideas for marketing. Show less

Business Services Coordinator

• Jan 1998 - Jan 2002

Planned and coordinated business office functions and business services for "start-up" ambulatory surgery center to ensure efficiency and efficacy of coding, billing and collection processes. Established policies and implemented procedures related to business services. Full responsibility for Center's accounts receivable. Worked with clinical and clerical staff on inventory management. Reviewed, enforced and made recommendations of third party payer contracts. Developed and fostered relationships with Physicians' investors and their staff. Show less

Administrator

• Jan 1994 - Jan 1998

Supervised Surgical Department and Surgery Center billing staff. Interviewed, trained and delegated tasks for staff of eight. Oversaw A/R for 20 Surgical Practices/Surgery Centers. Troubleshot hardware and software issues for 65 networked computers. Reviewed and corrected CPT and ICD9 coding for Surgical and Anesthesia billing. Personally managed A/R for five busy surgeons. Supervised Surgical Department and Surgery Center billing staff. Interviewed, trained and delegated tasks for staff of eight. Oversaw A/R for 20 Surgical Practices/Surgery Centers. Troubleshot hardware and software issues for 65 networked computers. Reviewed and corrected CPT and ICD9 coding for Surgical and Anesthesia billing. Personally managed A/R for five busy surgeons.

Business Office Manager

• 1988 - 1993

Responsible for all third party billing and collections. Managed front office functions. Responsible for all third party billing and collections. Managed front office functions.