Experience

King's College

• Advisory Board Member

  • Jan 2017 - Present

  The advisory board exist to provide service, advice, consultation, and support to Kings College's Accounting Department.



MetLife Insurance

• Sales Consultant

  • Nov 2014 - Present

  *Conference Leader ranking as high as the top 15 for performance for two consecutive years. *Establishing and maintaining strong customer relationships through a consultative approach has been one key to my continued success and recognition. Along with a personal passion for solving problems and helping others to succeed. *My efforts have also extended beyond my primary selling duties to providing aid to new hires and mentoring peers, implementing the Charlotte's site… *Conference Leader ranking as high as the top 15 for performance for two consecutive years. *Establishing and maintaining strong customer relationships through a consultative approach has been one key to my continued success and recognition. Along with a personal passion for solving problems and helping others to succeed. *My efforts have also extended beyond my primary selling duties to providing aid to new hires and mentoring peers, implementing the Charlotte's site newsletter, joining the Root Cause Problem Solving council, becoming a product/benefit SME that resulted in a positive impact on premium goal and customer retention; and coaching others to success. On multiple occasions I've also been trusted with the opportunity to take a part in other MetLife Way intiatives. Show more Show less



Political Committee

• Treasury Manager

  • Oct 2013 - Present

  Leader and coordinator in all matters relating to the campaign's financial relations. Obligation included, but was not limited to remaining in compliance with the state and county's Board of Elections regulations of North Carolina.Full management of the campaign's accounting/finance department. Also involved cross-functional and supportive roles to include management and coordination of volunteers and community activities, special events, strategic planning, implementation, and… Leader and coordinator in all matters relating to the campaign's financial relations. Obligation included, but was not limited to remaining in compliance with the state and county's Board of Elections regulations of North Carolina.Full management of the campaign's accounting/finance department. Also involved cross-functional and supportive roles to include management and coordination of volunteers and community activities, special events, strategic planning, implementation, and marketing.Subject matter expert regarding laws governing all financial, marketing, and fundraising activities. With the ability to effectively communicate, clarify, and educate to ensure a high level of accountability and adherence to NC political campaign regulations were maintained and reporting deadlines were met.Position involved working closely with the Board of Elections, political candidates, campaign manager, committee members, and the community. Show more Show less



MetLife

• Sales Supervisor (Interim)

  • Jun 2018 - Sep 2018

  Interim Sales Supervisor for GCS Sales Charlotte Auto and Home



Allstate Insurance Corporation

• Insurance Professional

  • Jul 2007 - Nov 2014

  P&C licensed professional responsible for Chat/Online Sales and Service via a front line and supportive role to the back office online and licensed/unlicensed chat teams. Help to ensure an optimal customer experience was provided via real-time, online, and email customer interactions. As a front line sales and service representative for the Outbound Department I was able to successfully strengthen customer relationships, retention, and sales through a variety of campaigns and cross-sell… P&C licensed professional responsible for Chat/Online Sales and Service via a front line and supportive role to the back office online and licensed/unlicensed chat teams. Help to ensure an optimal customer experience was provided via real-time, online, and email customer interactions. As a front line sales and service representative for the Outbound Department I was able to successfully strengthen customer relationships, retention, and sales through a variety of campaigns and cross-sell initiatives. As a Senior Customer Insurance Professional I also took advantage and assisted with many pilots, change initiatives, and cross-training to better support departmental and company goals. Built relationships and trust with colleagues and supporting departments. As a subject matter expert interpreted guidelines, policies, as well as assisted tenured colleagues and new hires in various roles. Actively participated in developing strategies with a focus on identifying trends, improving results, and increasing productivity. Show more Show less