Experience

Forward Service Corporation

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Account Representative

  • Jun 2016 - Present

  Providing support to both employers and customers in regards to employability skills and employment opportunities. Creating and maintaining employer and customer relationships based on individual and industry needs. Assessing customer interests and skill level on an individual basis in order to properly assist Case Managers with the development and implementation of employability plan. Providing support to both employers and customers in regards to employability skills and employment opportunities. Creating and maintaining employer and customer relationships based on individual and industry needs. Assessing customer interests and skill level on an individual basis in order to properly assist Case Managers with the development and implementation of employability plan.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Account Manager - Cisco Program

  • Jul 2010 - Dec 2015

  Cisco renewal sales professional responsible for renewing, up-selling, cross-selling, and expanding Cisco’s footprint in the marketplace. As the brand ambassador for Cisco Services to the customer and partners, also managed and delivered on an assigned book of business as well as monitored and escalated any concerns to the management team. Cisco renewal sales professional responsible for renewing, up-selling, cross-selling, and expanding Cisco’s footprint in the marketplace. As the brand ambassador for Cisco Services to the customer and partners, also managed and delivered on an assigned book of business as well as monitored and escalated any concerns to the management team.



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Aug 2006 - Mar 2009

  Sales professional responsible for soliciting existing customers by selling them additional products and services. Obtained over 100% of quota goal for company tenure. Maximized sales opportunities by responding to inbound sales calls in an effort to acquire new customers. Provided a high-level of customer service in a courteous manner. Sales professional responsible for soliciting existing customers by selling them additional products and services. Obtained over 100% of quota goal for company tenure. Maximized sales opportunities by responding to inbound sales calls in an effort to acquire new customers. Provided a high-level of customer service in a courteous manner.



APAC Customer Services

• Green Bay, Wisconsin Area

• Customer Service Representative

  • Dec 2004 - Apr 2005

  Customer Service professional responsible for the Blue Cross Blue Shield of New Jersey insurance division. Gave the provider of the services the status of insurance claims they submitted to the insurance company on their patients, as well as the amount of the payments, what procedure were or were not covered in the claim, when the provider would receive payments from the insurance company and also why the claim was denied for errors. Provided all benefit and policy information regarding what was a covered benefit for the client to the provider of services and also what the client’s responsibility was for different procedures based on what the client’s deductible was. Show less