Experience

Quad-State Air Compressor Sales & Service

• United States
• Retail
• 1 - 100 Employee

• Office Manager

  • Mar 2020 - Present



Volvo Group

• Sweden
• Motor Vehicle Manufacturing
• 700 & Above Employee

• CPM

  • Mar 2018 - Sep 2019

  • Led multiple automation projects for Global Truck Operations • Partnered with key stakeholders and solution providers to ensure all requirements were met and discussed any impacts to current processes • Identified project risks: implemented and managed mitigation plans • Communicated project scope and ensured the project team understood role and responsibilities in accordance with project guidelines • Developed resource plans • Created project budgets • Managed project costs • Acted as point of contact between the industrial and project team managers both remotely and on-site • Collaborated with global partners and stakeholders • Conducted workshops both face to face and online via Skype meetings • Managed time plan as set by the project team • Prepared reports and presentation materials • Presented to leadership as required by the project • Submitted Kaizens for process improvements • Drove to achieve Key Performance Indicators established by projects • Supported on-time launch of projects • Provided support for project implementations • Established meeting agenda • Tracked meeting attendance • Documented Lessons Learned Show less



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project/Implemetation Manager

  • May 2012 - Jan 2018

  • Oversaw multiple financial client projects • Worked with Legal management team to negotiate RFPs/RFQs and contract renewals • Developed Project Management Guide based on collaboration across departments • Facilitated implementation of new processes and procedures • Assessed performance and competencies of team members and provided training as needed • Maintained the requirements for project request submissions and data storage • Analyzed and identified continuous improvement opportunities. Presented analysis findings both verbally and in written reports to leadership teams • Actively participated in the Implementation of a new Project Management tools • Worked directly with stakeholders, Voice of Customer team, and senior leadership to build relationships so we could achieve a One Company result • Assisted in the hiring process of new team members • Managed a team of 8-10 employees • Developed action plans if employees were not meeting standards • Provided coaching to Call Center associates based on policies and established guidelines • Maintained employee attendance records and addressed performance issues based on department standards • Drove to achieve Key Performance Indicators established by the department • Served as a liaison between various departments as well as external vendors • Participated in administrative management planning and policy development Show less



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Relationship Manager/Process Owner

  • Mar 1996 - Jan 2012

  • Managed strategic merchant clients with processing volumes over 10 million dollars • Forged long-term client relationships across organization • Ensured compliance of financial requirements and regulations • Conducted client-site quarterly reviews: o Gauged financial expectations o Evaluated products o Provided strategic recommendations to improve business • Established new accounts and additional business • Acted as the Liaison between the clients and various departments to fulfill the needs of the client and their daily and long-term needs • Changed accounts between settlement platforms Show less