Experience

Hampton by Hilton Riga Airport

• Latvia
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jan 2022 - Present



Bellevue Park Hotel Riga

• Executive Assistant Manager (EAM)

  • Apr 2021 - Jan 2022

  Property: Bellevue Park Hotel RigaProperty Classification: 4* Superior Number of rooms: 222www.hotelbellevue.lv Property: Bellevue Park Hotel RigaProperty Classification: 4* Superior Number of rooms: 222www.hotelbellevue.lv



ATTA CENTRE

• Latvia
• Events Services
• 1 - 100 Employee

• Guest Relations Manager

  • Oct 2020 - Dec 2020

  Property: ATTA Centre Convention centre 15000 m2 www.attacentre.com As a part of opening team of largest convention center in Baltics provided the vision, leadership and direction to upscale and high-class customer service.• Implementation and configuration of property PMS OPERA and lead training processes;• Implemented SOP`s of day-to-day operations of Guest Relation, Front Desk and Housekeeping teams;• Implemented customer satisfaction survey;• Improved Convention center reputation through personalized attentionfor each customer, a prompt response to all problems and concerns, and responding and addressing complaints and issues.



Pullman Riga Old Town Hotel

• Latvia
• Hospitality
• 1 - 100 Employee

• Room Division Manager

  • Apr 2019 - Oct 2020

  Property: Pullman Riga Old TownProperty Classification: 5* Superior Number of rooms: 154www.pullmanriga.lvAssisted the General Manager in administering and managing the hotel`s operations, maintaining budgets and quality standards. Was directly responsible for the Front Office, Guest relations, Technical and Housekeeping departments with main focus on scheduling, budgeting, recruitment processes, quality control, trainings, coaching and cost containment. • Managed a team of over 50 employees of 154 room property;• Developed Hotel employees’ trainings & coaching, also implemented and developed my own training programs, leaded Accor training programs - to improve Guests experience and overall Hotel results;• Implemented SOP`s of housekeeping department;• Reduced costs by 20% of the room’s division departments;• Handled HR & Recruitment processes, on the job & welcome trainings, created and maintained employee handbooks used company wide, SOPs, implemented employee annual appraisal;• Increased RPS (reputation performance score) score by 9%, housekeeping by 10% and front office by 9%, helped team to achieve and exceed ALL enrollments in and room up-selling by 8% in year 2019.

• Front Office & Guests experience Manager

  • Sep 2017 - Apr 2019

  Property: Pullman Riga Old TownProperty Classification: 5* Superior Number of rooms: 154www.pullmanriga.lvResponsible with supporting the General Manager in the day-to-day leadership and overseeing the front office and guest relations operations. Managed a team of 15 Front desk agents, supervisors, concierge and porters.• Developed and implemented SOP`s;• Ensured all employees were properly trained, knowledgeable and provided excellent guest service;• Mentored team to achieve and exceed Le Club enrollments and up-selling targets year over year;• Implemented service tactics to generate increases in department Guest Satisfaction Survey (RPS) results score increase in "Arrival Experience" by 11% and departure experience by 13%;• Official Hotel training coach - created training program which included the development of training manuals, implementing Standard Operational Policies, training staff and new hires;• Achieved a 1st rank in ACCOR Region Central & Eastern Europe report score 87,1% in hotel Quality Assurance audit in 2018 (check-in 94%, check-out 100%)



Radisson Blu Latvija Conference & SPA Hotel

• Latvia
• Hospitality
• 1 - 100 Employee

• Front Office

  • Oct 2016 - Sep 2017

  Property: Radisson Blu Latvia conference & SPA HotelProperty Classification: 4* Number of rooms: 571www.radissonhotels.com/Hotel/RigaAs a front desk agent/ Night auditor was ensuring and providing flawless, upscale, professional and high-class customer service to hotel guests and ensuring that every single guest has a memorable experience at the hotel, followed by „Yes I Can” standards. Checking front office accounting records for accuracy and financial records. Provide excellent customer service to guests and keep the front office department and night audit operations running smoothly.



Baltic Beach Hotel

• Latvia
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • May 2015 - Jun 2016

  Property: Baltic Beach Hotel & SPAProperty Classification: 5* Number of rooms: 165www.balticbeach.lvSupervised the Front Office employees and assisted the Front Office Manager in day-to-day activities of 165 rooms property which included scheduling, hiring, and training of the new associates, meet and greet of hotel guests, VIP's political figures, CEOs, and celebrities.• Increased revenue for the hotel through up-sell incentives during check in and exceeded targets year over year.• Coached 5-10 new front desk agents per season, built Front Desk Training Manuals to streamline training process.



Baltic Beach Hotel & SPA

• Latvia
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Jul 2013 - May 2015

  Property: Baltic Beach Hotel & SPAProperty Classification: 5*Number of rooms: 165www.balticbeach.lv• Successfully managed all front desk operations.• Arranged bookings and handled special requests.• Greeted and assisted all guests with hospitality and unwavering assistance.• Offered suggestions regarding dining, leisure, and entertainment.• Maintained an organized desk area, adding to the welcoming environment of the hotel.• Fostered strong work relationships with all hotel departments.



Albert Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Jan 2013 - Jul 2013