Tereza Vlckova
Hotel Reservation Specialist at eHotel.cz, s. r. o.- Claim this Profile
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angličtina Full professional proficiency
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španělština Limited working proficiency
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čeština Native or bilingual proficiency
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němčina Limited working proficiency
Topline Score
Bio
Experience
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eHotel.cz, s.r.o.
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Czechia
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Travel Arrangements
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1 - 100 Employee
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Hotel Reservation Specialist
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Jan 2023 - Present
Booking reservations on behalf of clients -resolve their issues and refunds. Working with clients to determine their accommodation needs. Collecting payments. Booking reservations on behalf of clients -resolve their issues and refunds. Working with clients to determine their accommodation needs. Collecting payments.
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SmartGuide
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Czechia
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Travel Arrangements
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1 - 100 Employee
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B2B business development
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Oct 2021 - Jun 2023
research and identify new business opportunities, seek out the appropriate contact in a company, building strategic partnerships research and identify new business opportunities, seek out the appropriate contact in a company, building strategic partnerships
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DER Touristik CZ
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Palma, Baleárské ostrovy, Španělsko
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Head rep
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May 2021 - Oct 2022
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Keyguru
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Czechia
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IT Services and IT Consulting
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1 - 100 Employee
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Sales Manager
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Aug 2020 - Jul 2021
Keyguru provides hotels and guesthouses with automated solutions for handing over keys or cards from hotel rooms using self-service boxes. It allows you to shorten the reception opening hours or shut down the front desk completely. -looking for new business partners -customer care Keyguru provides hotels and guesthouses with automated solutions for handing over keys or cards from hotel rooms using self-service boxes. It allows you to shorten the reception opening hours or shut down the front desk completely. -looking for new business partners -customer care
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TUI
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Germany
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Travel Arrangements
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700 & Above Employee
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Contact service agent
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Aug 2019 - Mar 2020
UK market outbound/ inbound calls emails/ social media handling complaints cooperation with all suppliers of company sale excursions and extra services (flight extras, accommodation extras) UK market outbound/ inbound calls emails/ social media handling complaints cooperation with all suppliers of company sale excursions and extra services (flight extras, accommodation extras)
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Park Hyatt Mallorca
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Spain
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Hospitality
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1 - 100 Employee
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Reservation agent
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Apr 2019 - Jul 2019
booking and reservation services to customers inbound calls, emails providing excellent customer service booking and reservation services to customers inbound calls, emails providing excellent customer service
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Thomas Cook
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Bilingual Customer Service Representative
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May 2017 - Mar 2019
CZ + UK market in destination services (Kos, Greece + Albena, Bulgaria + Crete, Greece + Palma de Mallorca, Spain) outbound/ inbound calls emails/ social media/ chat handling complaints cooperation with all suppliers of company sales - excursions, extra services (upgrade flights, hotels, etc.) CZ + UK market in destination services (Kos, Greece + Albena, Bulgaria + Crete, Greece + Palma de Mallorca, Spain) outbound/ inbound calls emails/ social media/ chat handling complaints cooperation with all suppliers of company sales - excursions, extra services (upgrade flights, hotels, etc.)
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Hotelklik a.s
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Špindlerův Mlýn, Královéhradecký, Česko
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Sales manager
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Nov 2013 - Oct 2016
5 hotels + 1 guesthouse team leadership setting prices and conditions contracting work with invoices and transactions control of other departments (the reception, restaurant, etc.) preparing everything for groups booking (rooms + accompanying programme) work and responsibility for OTAs and all online portals responsibility for occupancy of hotels (active looking for new clients, sending newsletters,etc.) 5 hotels + 1 guesthouse team leadership setting prices and conditions contracting work with invoices and transactions control of other departments (the reception, restaurant, etc.) preparing everything for groups booking (rooms + accompanying programme) work and responsibility for OTAs and all online portals responsibility for occupancy of hotels (active looking for new clients, sending newsletters,etc.)
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