Experience

eHotel.cz, s.r.o.

• Czechia
• Travel Arrangements
• 1 - 100 Employee

• Hotel Reservation Specialist

  • Jan 2023 - Present

  Booking reservations on behalf of clients -resolve their issues and refunds. Working with clients to determine their accommodation needs. Collecting payments. Booking reservations on behalf of clients -resolve their issues and refunds. Working with clients to determine their accommodation needs. Collecting payments.



SmartGuide

• Czechia
• Travel Arrangements
• 1 - 100 Employee

• B2B business development

  • Oct 2021 - Jun 2023

  research and identify new business opportunities, seek out the appropriate contact in a company, building strategic partnerships research and identify new business opportunities, seek out the appropriate contact in a company, building strategic partnerships



DER Touristik CZ

• Palma, Baleárské ostrovy, Španělsko

• Head rep

  • May 2021 - Oct 2022



Keyguru

• Czechia
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Manager

  • Aug 2020 - Jul 2021

  Keyguru provides hotels and guesthouses with automated solutions for handing over keys or cards from hotel rooms using self-service boxes. It allows you to shorten the reception opening hours or shut down the front desk completely. -looking for new business partners -customer care Keyguru provides hotels and guesthouses with automated solutions for handing over keys or cards from hotel rooms using self-service boxes. It allows you to shorten the reception opening hours or shut down the front desk completely. -looking for new business partners -customer care



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Contact service agent

  • Aug 2019 - Mar 2020

  UK market outbound/ inbound calls emails/ social media handling complaints cooperation with all suppliers of company sale excursions and extra services (flight extras, accommodation extras) UK market outbound/ inbound calls emails/ social media handling complaints cooperation with all suppliers of company sale excursions and extra services (flight extras, accommodation extras)



Park Hyatt Mallorca

• Spain
• Hospitality
• 1 - 100 Employee

• Reservation agent

  • Apr 2019 - Jul 2019

  booking and reservation services to customers inbound calls, emails providing excellent customer service booking and reservation services to customers inbound calls, emails providing excellent customer service



Thomas Cook

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • May 2017 - Mar 2019

  CZ + UK market in destination services (Kos, Greece + Albena, Bulgaria + Crete, Greece + Palma de Mallorca, Spain) outbound/ inbound calls emails/ social media/ chat handling complaints cooperation with all suppliers of company sales - excursions, extra services (upgrade flights, hotels, etc.) CZ + UK market in destination services (Kos, Greece + Albena, Bulgaria + Crete, Greece + Palma de Mallorca, Spain) outbound/ inbound calls emails/ social media/ chat handling complaints cooperation with all suppliers of company sales - excursions, extra services (upgrade flights, hotels, etc.)



Hotelklik a.s

• Špindlerův Mlýn, Královéhradecký, Česko

• Sales manager

  • Nov 2013 - Oct 2016

  5 hotels + 1 guesthouse team leadership setting prices and conditions contracting work with invoices and transactions control of other departments (the reception, restaurant, etc.) preparing everything for groups booking (rooms + accompanying programme) work and responsibility for OTAs and all online portals responsibility for occupancy of hotels (active looking for new clients, sending newsletters,etc.) 5 hotels + 1 guesthouse team leadership setting prices and conditions contracting work with invoices and transactions control of other departments (the reception, restaurant, etc.) preparing everything for groups booking (rooms + accompanying programme) work and responsibility for OTAs and all online portals responsibility for occupancy of hotels (active looking for new clients, sending newsletters,etc.)