Teresia Mukora

Credit Associate at Wasoko
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Nairobi County, Kenya, KE

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Communication Foundations
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • How to Use LinkedIn Learning
    LinkedIn
    Sep, 2021
    - Nov, 2024

Experience

  • Wasoko
    • Kenya
    • Internet Marketplace Platforms
    • 400 - 500 Employee
    • Credit Associate
      • Sep 2021 - Present

      • Daily follow up of Overdue Invoices between 1-90 Days Arrears category through phone calls and field Visitations.• Ensure 360 Customer Relationships Management Cycle by categorizing all defaulted loans, and Assignment of calls to ensure repayments while developing Pay plans/Promise to Pay Database with elaborate follow ups.• Ensure a thorough KYC process by conducting a verification exercise to all New clients and capture of relevant information in organizations Systems for decision making.• Conduct Customer education to all New and Existing clients to ensure adherence to Sokowatch Credit terms and communicate any change of policy.• Provide Superior Customer Experience by actively engaging all clients with feedback and information were necessary through phone calls, market visits and gathering market insights• Handle all customer and agents’ complaints with a Credit portfolio.

  • Immediate Recovery
    • Team Lead
      • Mar 2021 - Oct 2021

      • Ensure total adherence to all Client SLA’s• Drive operational strategies that optimize collection e.g. account prioritization,monitoring & ensuring nil unworked accounts.• Planning and driving various activities that motivate and energize the team.• Prepare internal and external reports and ensuring they meet minimum reportingstandards and quality.• Manage the operational costs by continuously monitoring the teams under theirsupervision so as to achieve an increased operational efficiency.• Ensure compliance with the full collections processes, controls, policies, andprocedures.• Weekly planning and monitoring of field collection activities for all accounts underfield collection strategy

  • Finley International Limited
    • Kenya
    • Banking
    • 1 - 100 Employee
    • Team Lead
      • Apr 2019 - Jan 2021

      • Lead and supervise debt collection team focused on collecting high risk loans (baddebt)• Assist staff in meeting their collection goals.• Monitoring of phone calls, to ensure professionalism is maintained.• Evaluate team performance and recommend what they need to do to improve theircollection and meet their collection targets.• Prepearing on weekly and monthly reports for External and internal use.• Responding to customer & client queries & complaints within SLA’s.• Daily, weekly & monthly target setting in liaison with the Operations Manager• Review all customer correspondence (Letters, SMS’s and Emails sent) and ensurethey meet minimum company standards before dispatch.• Ensure compliance with the full collections processes, controls, policies, andprocedures.

    • Call Center Agent
      • Apr 2018 - Mar 2019

      • Adheres to the set policy on loan recoveries and collections.• Controls delinquent loan payments and recovery of non-performing loans.• Makes recommendations to management, when appropriate, for stronger collectionactions including repossession of security.• Ensures all penalties arising from late repayments are followed up and collected. •Works closely with external agencies on debt collection and recoveries.• Handles a high influx of calls pertaining to reconciliation, collections of delinquents,charged off and written off accounts for loans through appropriate collection channels• Timely and effectively contacts delinquent clients.• Analyzes clients’ financial situations and negotiate loan repayment arrangements. • Contact clients whose loans are almost due to prepare them• Sends reminder messages to clients on their loan payments.• Ensures all demand letters are duly and timely issued and clients are informed of thesteps to be taken.• Solves and escalates customer’s queries and complaints • Gives a detailed report on accounts collected on daily, weekly and monthly basis.• Maintains accurate records, files, and reports on all collection activity.

  • P.K KAMAU & CO ADVOCATES
    • Clerk
      • Feb 2017 - Mar 2018

      • Received documents/incomings at the reception and recording in the message register. • Handled and manage draft documents and keep an electronic copy for easy retrieval. • Planned and coordinated appointments.• Handled official calls and recorded official messages from clients. • Filed, typed, printed, copied, scanned, emailed and mailed dispatch administrative functions. • Received and processed incoming and outgoing emails as per the advocates instructions• Maintained and updated the diary to ensure appointments and court attendances are well coordinated. • Acted as a point of contact/liaison between the advocates and the clients.

Education

  • Mount Kenya University - MKU
    Business Administration and Management, General
    2021 - 2024
  • Kenya School of Credit Management
    Credit Management
    2022 - 2022
  • Thika School of medical and health sciences
    Nutrition and dietetics, Clinical Nutrition/Nutritionist
    2012 - 2015

Community

You need to have a working account to view this content. Click here to join now