Sales Executive

• Nov 2021 - Present

Inside Sales Representative

• Aug 2016 - Mar 2022

>Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. >Adjust content of sales presentations by studying the type of sales outlet or trade factor. >Focus sales efforts by studying existing and potential volume of dealers. >Submit orders by referring to price lists and product literature. >Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. >Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Show less

Sales Associate

• Aug 2016 - Mar 2022

>Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. >Adjusts content of sales presentations by studying the type of sales outlet or trade factor. >Focuses sales efforts by studying existing and potential volume of dealers. >Submit orders by referring to price lists and product literature. >Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. >Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. >Recommend changes in products, service, and policy by evaluating results and competitive developments. >Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. >Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. >Provide historical records by maintaining records on area and customer sales. >Contribute to team effort by accomplishing related results as needed. Show less

 Receptionist/Front Office Representative.

• Jan 2015 - Nov 2015

• As a receptionist at Sixtron International Hotel, Kilimani, Nairobi, I was mainly responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. • My main purposes at the hotel reception area’s staff was to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service. • Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. • To be responsible for accurate and efficient accounts and guest billing processes. • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. • To undertake all training as required (e.g., first aid, health and safety, customer service) event of fire. Show less

F & B Trainee

• Sep 2014 - Dec 2014

 Trainee Restaurant Service  Restaurant server, Duties included familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.  Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.  Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales.  Trainee Housekeeping & Laundry Department.  Clean rooms, lounges, lobbies, bathrooms and hallways  Vacuum and wash carpets and rugs  Empty wastepaper baskets and ashtrays  Transport trash to waste disposal equipment  Dust and polish wooden surfaces and furniture  Replace light bulbs and repair fixtures  Replenish bathroom and mini bar supplies  Trainee Administration  Coordinate among the various departments in the restaurant hierarchy, primarily those working in the kitchen and the dining room and the host staff.  Accounting and budgeting matters, ensuring that all services for and by the restaurant are properly paid for and that there is enough money to pay for all wages and supplies.  Customer satisfaction, being responsible for the quality and presentation of the food and being sure the food complies with the company's and the government's sanitation standards.  Restaurant administrators motivate and encourage employees to ensure a well-operating restaurant  Trainee Concierge / Front office / Reception  Attending to all guest needs and problem solving, action compliments/complaints in the shortest time possible.  Supervising the concierge desk  Maximum effective guest contact  24 hours CCTV monitoring and security to both customers and other employees  Meeting/ greeting VIP’s, giving them special treatment and groups  Enforcing companies policy procedures  Checking-in and check-out assistance of guests both with luggage and without Show less