Experience

TEC Services

• United States
• Facilities Services
• 1 - 100 Employee

• Sourcing Manager

  • Jun 2021 - Present



Chesapeake Mission

• Beltsville

• Service Sales Coordinator

  • Jun 2020 - Jun 2021



ABM Industries

• United States
• Facilities Services
• 700 & Above Employee

• Mission Critical Program Manager

  • Sep 2019 - Apr 2020

  -Directly supervise team of eight contract managers and administrative personnel-Responsible for the day to day operations of the Contract Management team ensuring efficient service delivery of contractual obligations per the written contract.-Responsible to develop and implement the strategic plan for Contract Management Team and Field Operations Team to include, but not limited to goals and objectives, annual plans and budgets, policies and operating plans-Serve as SME for Key Customer contractual obligations to include all mission critical mechanical and electrical infrastructure.-Full responsibility for the implementation, operations and management of all National MissionCritical Facility Contracts-Identify, develop, implement, and monitor Key Performance Indicators (KPI's) and reporting requirements for field operations and service delivery-Responsible for service deliverables of Mobile Mission Critical contractual obligations per the written contract.-Responsible for issue resolution from inception through resolution. Must provide and communicate Root Cause Analysis (RCA) to the customer Show less

• Contract Manager

  • Oct 2017 - Apr 2020

  -Responsible for service delivery of contractual obligations.-Primary point of contact for all customer communication, including executive level communication, service level reviews (monthly or as appropriate), and conducting kickoff meetings both internal and external.-Knowledge of the customer’s critical electrical and mechanical environment.-Understand, follow and communicate customer site security and access requirements.-Understand customer’s business requirements in order to assist the Sales dept. with identifying new business opportunities and potential operational improvements.-Establish PM and project schedules to include vendor management.-Work directly with the critical power and critical environmental systems managers to ensure that problem response for extended outages and customer escalations are properly prioritized, resourced and managed to a resolution.-Build and manage team relationships with all operational staff across department lines. Lead the team effort to resolve all contract challenges.-Ensure completion of all contract obligations on time and on budget.-Inform Management of significant discrepancies and corrective action on a regular basis. Show less

• Senior Service Coordinator

  • Jul 2016 - Oct 2017

  -Supervise operations personnel (office and field) and ensure accountability-Coordinate/schedule projects (HVAC, Electrical) ensuring fulfillment of contractual obligations-Coordinate Facility/Property Management with subcontractors to provide all contracted maintenance per a strict schedule, account for reports and provide follow up on all recommendations-Compile and submit payroll and expenses for technicians and ensure accuracy-Research and procure equipment and material per contract/job constraints-Solicit quotes for potential jobs Show less



Total Site Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• Lead Service Coordinator

  • Jul 2013 - Jul 2016

  -Supervise operations personnel and funtions -Schedule/ dispatch HVAC, Electrical and Cabling technicians to mission critical data centers for emergency and non-emergency service locally and nationally -Coordinate Facility/Property Management with vendors to provide all contracted maintenance per a strict schedule, account for reports and provide follow up on all recommendations -Monitor mission critical data centers for alarms and ensure accurate and immediate response per individualized escalation lists -Compile and submit payroll and expenses for technicians and ensure accuracy -Research various purchasing options and proceed with solution that best fulfills the company’s needs depending on job constraints Achievements include: -Created a complete SOP manual for all operations personnel -Stream lined processes/created reports for increased accountability and productivity -Evaluated SharePoint CMMS and advised on programming to custom tailor program to the company’s needs Show less



Chill Craft Company

• Hanover, Maryland

• Service Coordinator

  • Jan 2013 - Jul 2013

  -Oversee and dispatch HVAC/R technicians commercial and industrial service calls using dESCO software to optimize efficiency -Quote prospective HVAC/R repairs per service technician recommendations -Invoice quoted jobs and service tickets -Handle all customer service needs from service requests to billing questions, to complaints in a pleasant and efficient manner -Built a relationship with various supply house in MD, DC and VA to order all parts -Verify technician payroll matches with vehicle GPS reports -Schedule vehicles for standard and non-standard repairs with auto shop -Track preventative maintenance customers, and increase their contracted amounts accordingly Show less



Power and Combustion, Inc.

• Baltimore, Maryland Area

• Service Coordinator

  • Jun 2008 - Dec 2012

  -Oversee and dispatch 20+ HVAC technicians, steam/pipefitters, boilermakers, truck drivers and warehouse personnel on commercial and industrial short and long term jobs -Quote prospective HVAC repairs per service technician recommendations -Bill private and government work in concert with the terms of their contracts (City of Baltimore, BCPSS, Morgan State University, Baltimore County, BCoPS ect.) or on a T&M basis -Handle all customer service needs from service requests to billing questions, to complaints in a pleasant and efficient manner -Built a relationship with various supply house in MD and DE to order parts -Provide on-call 24/7 dispatch service to customers Show less