Account Development Manager

• Jan 2023 - Present

DHL Wholesale. Successfully growing over 300 customers. This is achieved by being in contact with each customer monthly. The customers learn how much their business is appreciated, and all customer's concerns are resolved in a timely manner. DHL Wholesale. Successfully growing over 300 customers. This is achieved by being in contact with each customer monthly. The customers learn how much their business is appreciated, and all customer's concerns are resolved in a timely manner.

Sales, Accounts Receivable, GPS Technical Support, Software Support, Customer Service,

• Apr 2017 - Jan 2023

Software and GPS Technical Support

• May 2013 - Jun 2016

• GPS technical support/training, responsible for overview of GPS firmware, mapping updates, and repairs. • Managed/processed over a million images per year into an image depository and negotiated over 165 nationwide leasing contracts and service agreements on Bizhub (printer/scanner/copier equipment) Achievements • Reduced 90% of time spent understanding how the user conducted trouble-shooting steps by requesting the Help Tickets to require this information before it could be saved (annual $35,000 increase of revenue). This provides the branches efficiency and structure which allows them more time with the customers. Show less

Direct Sales Agent

• Feb 2012 - Nov 2012

Most improved employee by 25%. Most improved employee by 25%.

Business Account Manager and Technical Support

• Mar 2009 - Jun 2011

Contact: Teresa@teresahargett.com 469-667-2575 • GPS technical support/training and sales and responsible for the overall customer relationship and management of accounts. On boarded new clients, developing business plans to generate new business, and was the key interface between the customer and the company. • Resolve customer queries, ensure timely resolution, and organized resources that would provide best business practice to the customer. Produced proposals including pricing and delivery of product that meet tight timelines and short deadlines • Produced reports to clients that educated them where new business and cost improvements were applicable. Achievements • Increase orders by 30% o Achieved by being a talented listener and understanding the customer needs, being able to set the customer’s expectations so communication is clear, and by gaining their confidence. This action helped the customer develop a deeper relationship which demonstrated to them that they were valued by the company. North America accountability of Operations and Sales. Managed over 300 customers from the Durable Home Medical Equipment industry. Weekly reporting presented to Senior Executives. Electronic technical support. Trained customers on proprietary software system. Successfully delegated and completed tasks that won new business for an emerging GPS company. Contact: Teresa@teresahargett.com 469-667-2575 Show less

Inside Sales Coordinator

• Jan 2006 - Jan 2009

Contact: Teresa@teresahargett.com 469-667-2575 • World Wide Customer Relations experience and global account responsibility that generated $20 million revenue. • Produced proposals including pricing and delivery of product that meet tight timelines and short deadlines and organized weekly discussions with customers to provide manufacturing, and delivery schedules. • Demonstrated strong analytical skills working with forecast, and MRP reports which require real-time data gathering and data analysis. • Increased productivity by 40% (annual cost savings of $60,000). o SAP has a limitation when scheduling custom parts that use dual die. So every three months, the production schedule would get “pushed-out” and the company could not meet the confirmed schedule to the customer. Increasing productivity was achieved by changing the planning process and the route of communication. Conducted bi-monthly conference calls to review the production schedule with the Planner. As a result, productivity was increased by providing the customer with confirmed shipping schedule that was manually scheduled instead of solely relaying on the automated scheduling system by SAP. This increased customers confidence level which created more orders. o Won over $130K of discretionary business from competition by establishing relationships with Solectron, Siemens, Analogic, and Foxconn Show less

Quote, Pricing Specialist

• Oct 2001 - Jan 2005

Contact: Teresa@teresahargett.com 469-667-2575 Worked within interdepartmental teams to reduce quote response time, establish pricing strategies’ and processed quotes for North and South Americas regions customers. Achievements • Reduced cost of faxing materials by 40% Contact: Teresa@teresahargett.com 469-667-2575 Worked within interdepartmental teams to reduce quote response time, establish pricing strategies’ and processed quotes for North and South Americas regions customers. Achievements • Reduced cost of faxing materials by 40%