Teresa Zoller Kersh
Account Manager - USA at Straker- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Thai Limited working proficiency
-
English Native or bilingual proficiency
Topline Score
Bio
Tom Wicker
In the 2.5 years we worked together, Terri raised the bar more times than I can count. Terri goes beyond driving success for anything that comes into her orbit -- she leads with compassion. Terri strives for the success of others. She earns strong relationships with team members and customers alike. She is comprehensive in her approach. And she embraces hard conversations when they are needed to drive positive outcomes. She has consistently stepped up to every Project Management challenge thrown at her. I would recommend Terri as a strong addition to any team that aspires to a higher level of service and leadership.
Marcus Vickers
I worked with Terri on a number of accounts, as her team was the Language Services counterpart to our Technical Account team. Terri's careful attention to detail and technical understanding of platform made her an excellent addition to any project we tackled together. When I was relatively new to the company, I had the fortunate pleasure of being teamed up with Terri on a new account that presented a lot of unique challenges. Terri was vigilant in keeping up with requests, providing details to the client about different aspects of the project, and helping me learn more about the Language Services Project Management side of things. Localization Project Management is not an easy task, but in Terri you will find a forward-thinking, supportive, and detailed project manager. Whether it's client-related communication, escalations, or even thinking about how to stay competitive in the market, Terri can be counted on. Despite the many difficult and stressful challenges Project Manager's face, Terri always tackled them head-on with an extremely positive attitude. Not only was she great to work with, but every interaction with Terri is an enjoyable experience no matter how difficult the situation. She would be an incredible addition to any team.
Tom Wicker
In the 2.5 years we worked together, Terri raised the bar more times than I can count. Terri goes beyond driving success for anything that comes into her orbit -- she leads with compassion. Terri strives for the success of others. She earns strong relationships with team members and customers alike. She is comprehensive in her approach. And she embraces hard conversations when they are needed to drive positive outcomes. She has consistently stepped up to every Project Management challenge thrown at her. I would recommend Terri as a strong addition to any team that aspires to a higher level of service and leadership.
Marcus Vickers
I worked with Terri on a number of accounts, as her team was the Language Services counterpart to our Technical Account team. Terri's careful attention to detail and technical understanding of platform made her an excellent addition to any project we tackled together. When I was relatively new to the company, I had the fortunate pleasure of being teamed up with Terri on a new account that presented a lot of unique challenges. Terri was vigilant in keeping up with requests, providing details to the client about different aspects of the project, and helping me learn more about the Language Services Project Management side of things. Localization Project Management is not an easy task, but in Terri you will find a forward-thinking, supportive, and detailed project manager. Whether it's client-related communication, escalations, or even thinking about how to stay competitive in the market, Terri can be counted on. Despite the many difficult and stressful challenges Project Manager's face, Terri always tackled them head-on with an extremely positive attitude. Not only was she great to work with, but every interaction with Terri is an enjoyable experience no matter how difficult the situation. She would be an incredible addition to any team.
Tom Wicker
In the 2.5 years we worked together, Terri raised the bar more times than I can count. Terri goes beyond driving success for anything that comes into her orbit -- she leads with compassion. Terri strives for the success of others. She earns strong relationships with team members and customers alike. She is comprehensive in her approach. And she embraces hard conversations when they are needed to drive positive outcomes. She has consistently stepped up to every Project Management challenge thrown at her. I would recommend Terri as a strong addition to any team that aspires to a higher level of service and leadership.
Marcus Vickers
I worked with Terri on a number of accounts, as her team was the Language Services counterpart to our Technical Account team. Terri's careful attention to detail and technical understanding of platform made her an excellent addition to any project we tackled together. When I was relatively new to the company, I had the fortunate pleasure of being teamed up with Terri on a new account that presented a lot of unique challenges. Terri was vigilant in keeping up with requests, providing details to the client about different aspects of the project, and helping me learn more about the Language Services Project Management side of things. Localization Project Management is not an easy task, but in Terri you will find a forward-thinking, supportive, and detailed project manager. Whether it's client-related communication, escalations, or even thinking about how to stay competitive in the market, Terri can be counted on. Despite the many difficult and stressful challenges Project Manager's face, Terri always tackled them head-on with an extremely positive attitude. Not only was she great to work with, but every interaction with Terri is an enjoyable experience no matter how difficult the situation. She would be an incredible addition to any team.
Tom Wicker
In the 2.5 years we worked together, Terri raised the bar more times than I can count. Terri goes beyond driving success for anything that comes into her orbit -- she leads with compassion. Terri strives for the success of others. She earns strong relationships with team members and customers alike. She is comprehensive in her approach. And she embraces hard conversations when they are needed to drive positive outcomes. She has consistently stepped up to every Project Management challenge thrown at her. I would recommend Terri as a strong addition to any team that aspires to a higher level of service and leadership.
Marcus Vickers
I worked with Terri on a number of accounts, as her team was the Language Services counterpart to our Technical Account team. Terri's careful attention to detail and technical understanding of platform made her an excellent addition to any project we tackled together. When I was relatively new to the company, I had the fortunate pleasure of being teamed up with Terri on a new account that presented a lot of unique challenges. Terri was vigilant in keeping up with requests, providing details to the client about different aspects of the project, and helping me learn more about the Language Services Project Management side of things. Localization Project Management is not an easy task, but in Terri you will find a forward-thinking, supportive, and detailed project manager. Whether it's client-related communication, escalations, or even thinking about how to stay competitive in the market, Terri can be counted on. Despite the many difficult and stressful challenges Project Manager's face, Terri always tackled them head-on with an extremely positive attitude. Not only was she great to work with, but every interaction with Terri is an enjoyable experience no matter how difficult the situation. She would be an incredible addition to any team.
Experience
-
Straker
-
New Zealand
-
Translation and Localization
-
100 - 200 Employee
-
Account Manager - USA
-
Dec 2022 - Present
Build and maintain relationships with assigned clients through a proactive approach to client engagementBuild strong internal relationships across business with key stakeholdersIdentify new opportunities within existing accounts for revenue growthWork with clients to ensure they are leveraging our service effectively and finding value in our servicesWork closely with Sales, Operations, Finance and internal technical teams to ensure an exceptional client experience and take care of any client issuesAdvocate for clients while capturing feedback and reporting requests to appropriate departmentEfficiently manage time to focus on essential activities to ensure client satisfaction, account renewal and account growthMaintain a revenue base by managing account retention, growth and renewalDrive upgrade revenue through increased product adoption and usageEnsure all administrative needs for the client are met and updated with the required frequency to ensure no disruption of serviceUse consultative approach with clients to uncover additional opportunities for engagement within client organization Show less
-
-
Localization Internship Coordinator
-
Jan 2018 - Dec 2022
Create an application process to sort students for the internship program.Oversee the application and interview process.Find the right experience and talent for regional teams in the United States.Write tutorials and introductions for new hires.Onboard new hires and maintain contact throughout training to identify needed improvements.
-
-
Senior Localization Project Manager
-
Aug 2017 - Dec 2022
Manage 10-20 active client accounts at a time, with multiple translation projects per account.Scope projects based on client needs and expectations.Enforce deadlines and update translation queues per project scope.Negotiate project margins to meet internal quotas.Create and update project resources (Style Guides, Glossaries, etc.) to maintain quality.Set client expectations for each project and engineer solutions for each new problem or project.Oversee translation of multiple content types into 50+ languages with 1-2 day turnaround times.Resolve translation quality issues.Educate clients and vendors about localization as a skill and industry.Consult with translation agencies and freelancers to determine the best fit for each project.Own projects from start to finish and resolve all concerns to keep the client happy.Prepare files for translation via text extraction or editing.Recreate translated files for delivery using desktop publishing tools. Show less
-
-
-
BYU Law School
-
United States
-
Higher Education
-
100 - 200 Employee
-
Head Project Manager
-
Apr 2016 - Aug 2017
Conducted a project overhaul and redetermined project scope. Refactored a user interface for the linguistic database. Resolved user stories through an Agile workflow. Oversaw software testing and QA. Translated complex linguistic features for an audience of legal scholars. Supervised and trained research interns. Conducted a project overhaul and redetermined project scope. Refactored a user interface for the linguistic database. Resolved user stories through an Agile workflow. Oversaw software testing and QA. Translated complex linguistic features for an audience of legal scholars. Supervised and trained research interns.
-
-
-
Phraseworthy
-
United Kingdom
-
Business Consulting and Services
-
Project Manager
-
Sep 2016 - Dec 2016
Established project scope, deliverables, and deadlines based on stakeholder analysis. Engineered and executed a marketing campaign. Updated and tracked team progress using Gantt charts. Established project scope, deliverables, and deadlines based on stakeholder analysis. Engineered and executed a marketing campaign. Updated and tracked team progress using Gantt charts.
-
-
Education
-
2012 - 2017
Brigham Young University
Bachelor's degree, Linguistics
Community
