Experience

Highrise Consulting, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Writer/Communication Specialist

  • Mar 2020 - Present

  Bethesda, Maryland, United States • Full time position to support Highrise Consulting's contract that services the National Institutes of Health (NIH) • Write documentation for NIH eRA Commons web applications. eRA Commons (https://public.era.nih.gov/commons/) is a set of online applications that are used by grant applicants and awardees. Federal staff use up to 30 modules to oversee and administrate grant application processes. The public research community uses a number of other modules to apply for and administrate… Show more • Full time position to support Highrise Consulting's contract that services the National Institutes of Health (NIH) • Write documentation for NIH eRA Commons web applications. eRA Commons (https://public.era.nih.gov/commons/) is a set of online applications that are used by grant applicants and awardees. Federal staff use up to 30 modules to oversee and administrate grant application processes. The public research community uses a number of other modules to apply for and administrate grants and to comply with reporting requirements for awards. • As a communication team member, author email communications to be sent to thousands of NIH and other agency grant awardees/applicants informing users of eRA Commons of upcoming software changes, outage alerts, and new requirements. • Help maintain and update listservs with distribution lists. • Monitor and update internal and external NIH eRA websites pages using Drupal. • Use MadCap Flare, Snag-It, MadCap Capture, Jira, as well as other federal applications. • Learned to navigate federal processes and administrative tasks. • Active Public Trust Security Clearance granted by NIH Security. Show less



Cooper Compliance

• Technical Writer/Compliance Assistant

  • Oct 2017 - Mar 2020

  Folsom, CA • Write documentation for company’s proprietary SharePoint web applications. • Write proposals to garner new business for the company. • Provide collaborative technical editing of company proposals, letters to clients and regulators, process narratives, compliance procedures, and other regulatory compliance documents. • Author compliance policy and procedure documents for clients. Author self-certification statements for use in yearly required self-auditing. Write processes for… Show more • Write documentation for company’s proprietary SharePoint web applications. • Write proposals to garner new business for the company. • Provide collaborative technical editing of company proposals, letters to clients and regulators, process narratives, compliance procedures, and other regulatory compliance documents. • Author compliance policy and procedure documents for clients. Author self-certification statements for use in yearly required self-auditing. Write processes for clients describing how regulations are to be complied with. • Interface via Microsoft Skype, Outlook, and phone with onsite team members (who are in Folsom, California area) to complete projects. • Used SharePoint extensively for collaborative editing, working with lists that are used by SharePoint web applications, and working with company’s SharePoint applications. • Author and send monthly newsletter to clients and contacts via MailChimp. • Attend industry conferences and prepare speaker summaries to share with clients. • Use MadCap Doc-To-Help to transform Microsoft Word documents into HTML-based web help systems. Show less



WorkForce Software

• United States
• Software Development
• 500 - 600 Employee

• Technical Writer

  • Aug 2014 - Oct 2017

  Livonia, MI Worked in MadCap Flare and Microsoft Word on a Documentation Set of 4500 pages. Documented new product features as needed. Wrote tech support bulletins and release notes. Worked with developers on framing complex software API documentation. Streamlined processes. Documented processes to spread knowledge across team members.



Cooper Compliance

• Technical Writer (work from home)

  • May 2014 - Sep 2015

  El Dorado Hills, CA • Provided technical editing of company proposals, letters to clients and regulators, process narratives, compliance procedures, and other regulatory compliance documents. • Interfaced via Microsoft Lync, Outlook, and phone with onsite team members (who are in El Dorado Hills, California area) to complete projects. • Wrote documentation for company’s proprietary SharePoint web applications. • Developed a preliminary Cooper Compliance Style Guide to help standardize company writing… Show more • Provided technical editing of company proposals, letters to clients and regulators, process narratives, compliance procedures, and other regulatory compliance documents. • Interfaced via Microsoft Lync, Outlook, and phone with onsite team members (who are in El Dorado Hills, California area) to complete projects. • Wrote documentation for company’s proprietary SharePoint web applications. • Developed a preliminary Cooper Compliance Style Guide to help standardize company writing style, product naming, and conventions, for use of other authors within the company. • Used Microsoft Access in conjunction with Microsoft SharePoint to update client regulatory documents. Show less



Altiris

• Software Development
• 1 - 100 Employee

• Technical Editor (work from home)

  • Feb 2006 - Mar 2007

  Plymouth, Michigan • Provided technical editing of Altiris training manuals. • Interfaced with offsite writers to meet deadlines and ensure error-free documentation. • Step-tested procedures to ensure ease-of-use for end user.



Wise Solutions/Altiris

• Technical Writer

  • Jul 1999 - Nov 2005

  Plymouth, Michigan • Produced technical documentation for all major releases of Wise’s installation software packages. • Developed new procedures for creating online help systems that streamlined online help build process. • Maximized help system efficiency by linking to other pertinent help systems. • Worked with technical support to remedy deficiencies in documentation by incorporating solutions to tech support’s most-asked questions. • Used software configuration management software to remain in… Show more • Produced technical documentation for all major releases of Wise’s installation software packages. • Developed new procedures for creating online help systems that streamlined online help build process. • Maximized help system efficiency by linking to other pertinent help systems. • Worked with technical support to remedy deficiencies in documentation by incorporating solutions to tech support’s most-asked questions. • Used software configuration management software to remain in sync with development builds. • Updated printed Reference Manual and Getting Started Guide, created PDFs, and delivered online help builds to development team for inclusion in builds. • Redesigned online help system to provide users with more consistent interface. • Provided user interface design input to engineering. • Logged bugs in defect reporting system. • Developed and maintained company style guide in conjunction with writing team. Show less



NetObjects Inc.

• Software Development
• 1 - 100 Employee

• Technical Writer

  • Oct 1996 - Mar 1999

  Redwood City, CA • Produced technical documentation in the following forms, printed user guides, PDF, web-based help, online help, context sensitive help, quick reference cards, training guides, technical notes, ReadMe files. • Produced documentation plans with detailed specifications. • Tested and edited documentation written by other writers. • Created tutorial courseware and related demonstration materials as well as delivering training in classroom setting to clients and company personnel… Show more • Produced technical documentation in the following forms, printed user guides, PDF, web-based help, online help, context sensitive help, quick reference cards, training guides, technical notes, ReadMe files. • Produced documentation plans with detailed specifications. • Tested and edited documentation written by other writers. • Created tutorial courseware and related demonstration materials as well as delivering training in classroom setting to clients and company personnel. Materials included classroom instruction manuals and demonstration web site. • Cooperated with Engineering to simplify context sensitive help development process and eliminate bugs. Used Microsoft Developer Studio, Microsoft Word, and RoboHelp to write context sensitive help for over 2000 topics. • Worked with product management to test and edit peripheral written materials (ReadMe’s, tech notes, and developer notes). • Provided usability input to Design and Engineering departments on products under development. • Participated in Marketing survey projects to determine present and future documentation needs of customers. • Provided support, software builds, and other resources to offsite members of writing team. Web Development: • Designed, developed, deployed, and maintained web-based defect reporting system to replace a clunky SQL based system that no one in the company owned or maintained. It consisted of a FileMaker database, a Tango server, and a web server. This enabled QA and Engineering to easily connect to the bug database from any web browser to add and update bugs. (This was in 1996 when most commercial bug reporting systems were not web-enabled.) Show less