Experience

Continuum Care Hospice

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Volunteer Manager

  • Oct 2021 - Present



University of Washington- Health Science Administration

• Organizational Development Specialist

  • May 2014 - Dec 2021



University of Washington Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Services Specialist II - Surgical Specialties Clinic

  • Mar 2013 - Dec 2013

  Patient Services Specialist II - Surgical Specialties Ambulatory Clinic March 2013 - Present Responsible for registering over 125 patients a day in EPIC. Updating patient demographics, collecting co-pays. Verifying insurance coverage obtain authorization and complete Medicare information and update consent forms. Responsible for communication to providers and all medical staff in the clinic. Schedule complex patient follow-up appointments and coordinate procedures in Radiology and Vascular Diagnostics. Coordinate referral process obtain all patient consents. Triage patient phone calls to the clinic. Coordinate the daily patient flow in the clinic. Responsible for monitoring customer service and patient satisfaction levels to a very diverse patient population. Assist with training and orienting new staff. Assist with Providers Templates.

• Technical Training Manager

  • Aug 2008 - Dec 2013

  Responsible for providing various types of training to inpatient and ambulatory staff. I developed training programs as we deployed numerous Video Conferencing systems throughout the medical center. Developed and taught various customer service programs to new employees and implemented quality initiatives throughout the medical center. Responsible for working with nurse managers and department managers on the use of Contact Center reports and metrics. Very familiar with Epic and patient registration and scheduling modules. Trained and supervised new employees and department trainers in the deployment of these programs.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Instructor - Curriculum Designer

  • Jul 1984 - Jun 2008

  Responsible for developing and implementing customer training plans and and teaching end user classes for the Northwest's commercial telecommunications installations. I provided pre/post support to all end users. My training knowledge includes included a wide range of equipment such as all Nortel products, Norstar, ISDN, and Cisco systems - implementing many VOIP installations. My extensive training programs allowed the business customer the knowledge and understanding of their new systems and allowed them to made productive and cost effective decisions. Functioned as a Project Manager as needed for installations and training schedules achieving full customer acceptance and safisfaction