Teresa Rome
Treatment Unit Manager at British Pregnancy Advisory Service (BPAS)- Claim this Profile
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Topline Score
Bio
Antonio III Fuster
Teresa is very easy to work with. She knows what needs to be done in order to make things working efficiently her values on providing a great deal of satisfaction is remarkable. Thank you Teresa for the unending support for the MasterCard Prepaid Management Japan Market
Kaoru Miyake
Teresa is a very helpful manager with great people skills. She know what each of us does and can actually do our job. Therefore, she understands the problem. While everybody is waiting for anybody else to resolve the issue, she takes an action, speaks to the right people with her understanding of how it should be dealt with and gets the problem solved.
Antonio III Fuster
Teresa is very easy to work with. She knows what needs to be done in order to make things working efficiently her values on providing a great deal of satisfaction is remarkable. Thank you Teresa for the unending support for the MasterCard Prepaid Management Japan Market
Kaoru Miyake
Teresa is a very helpful manager with great people skills. She know what each of us does and can actually do our job. Therefore, she understands the problem. While everybody is waiting for anybody else to resolve the issue, she takes an action, speaks to the right people with her understanding of how it should be dealt with and gets the problem solved.
Antonio III Fuster
Teresa is very easy to work with. She knows what needs to be done in order to make things working efficiently her values on providing a great deal of satisfaction is remarkable. Thank you Teresa for the unending support for the MasterCard Prepaid Management Japan Market
Kaoru Miyake
Teresa is a very helpful manager with great people skills. She know what each of us does and can actually do our job. Therefore, she understands the problem. While everybody is waiting for anybody else to resolve the issue, she takes an action, speaks to the right people with her understanding of how it should be dealt with and gets the problem solved.
Antonio III Fuster
Teresa is very easy to work with. She knows what needs to be done in order to make things working efficiently her values on providing a great deal of satisfaction is remarkable. Thank you Teresa for the unending support for the MasterCard Prepaid Management Japan Market
Kaoru Miyake
Teresa is a very helpful manager with great people skills. She know what each of us does and can actually do our job. Therefore, she understands the problem. While everybody is waiting for anybody else to resolve the issue, she takes an action, speaks to the right people with her understanding of how it should be dealt with and gets the problem solved.
Experience
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British Pregnancy Advisory Service (BPAS)
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United Kingdom
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Hospitals and Health Care
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100 - 200 Employee
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Treatment Unit Manager
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Jul 2018 - Present
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MasterCard Prepaid Management Services
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United Kingdom
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Financial Services
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1 - 100 Employee
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Director, Client Services
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Apr 2017 - Present
Supporting both internal and external clients to improve the customer journey. Assisting to implement process improvements across our platforms.
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Head of Service Centre
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Dec 2014 - Apr 2017
Managing our inhouse Service Centre of 200 seats, providing customer service to our Global card holders 24/7.Working with all areas of our business to deliver a first class product to our end consumers and business partners.
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Business Operations Manager
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1989 - Apr 2017
Provide customer services to our business partners, assist with project delivery. Enhance customer experience with resolutions and assistance with business processes.
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Service Centre Manager
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Nov 2013 - Apr 2017
Mananging the service centre for a major client providing customer service and support to their customers 24/7. Ensuring we meet and exceed customer expectations whilst they travel the globe. Mananging the service centre for a major client providing customer service and support to their customers 24/7. Ensuring we meet and exceed customer expectations whilst they travel the globe.
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Travelex
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Kenya
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Transportation, Logistics, Supply Chain and Storage
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Card Services Manager
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1989 - Nov 2010
Responsible for running the customer service call centre ensuring SLA's and quality service was delivered to our global consumer base. Responsible for running the customer service call centre ensuring SLA's and quality service was delivered to our global consumer base.
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national carriers
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United Kingdom
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Software Development
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Sales / Purchase Ledger Clerk
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1978 - 1982
processing sales and purchase ledger items double sided book keeping. processing sales and purchase ledger items double sided book keeping.
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Dominion Insurance
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1 - 100 Employee
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Aviation insurance processor
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1976 - 1978
Calculating insurance cover and reinsurance values. Calculating insurance cover and reinsurance values.
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Education
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1970 - 1976
Sydenham Girls School
Community
