Experience

MAM (Memorial Assistance Ministries)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• ETO Administrator

  • Jul 2017 - Present

  Maintain and assure accuracy of data in the ETO client database management system Support managers and users in data input and integrity within their programs and clarify issues surrounding data elements Make changes within the system, as new funding, new reporting, data requirements or new processes demand Compile and analyze data using ETO Results (Web Intelligence Business Objects) to provide productivity, dashboard, trend and ad-hoc reports to meet programs and funders requests Provide training and technical assistance to end-users on system software Identify root causes of recurring problems with data quality and implement solutions or escalate problems to higher level management, and/or vendors as required Maintain security and data integrity by adhering to prescribed protocol as well as managing user accounts Develop, recommend, and implement changes in policies and procedures affecting operations and the use of data collection systems Design data collection applications using MS Access (database) or MS Excel (spreadsheet) Manage a client feedback survey project consisting of the Net Promotor Score for a nonprofit agency Collect survey and questionnaire client responses and input in the reporting databases Participate in the ETO Community and collaborate with other organizations using ETO



ECHOS

• Houston, Texas Area

• Follow Up Coordinator/Customer Service

  • Jan 2015 - Jul 2017

  Contact first-time applicants for public services (Medicaid/CHIP; Harris Health Financial Assistance, SNAP) on the status of their application and determine if any problems incurred while seeking those services. Assist clients to complete their application for Harris Health Financial Assistance Program. Manage the Listen for Good Client Satisfaction survey project. Enter the client’s responses to follow-up inquiries in the reporting databases. Design, compile and present monthly reports of Client Follow-Up inquiries/responses for further studies and grants. Conduct focus group interviews as needed. Represent ECHOS at community health fairs. Improve the efficiency of customer intake service.



The University of Texas Health Science Center at Houston (UTHealth Houston)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Bilingual Data Collector

  • Sep 2014 - Jan 2015

  Recruit respondents at community service organizations and health clinics. Administer informed consent forms. Conduct research interview until completed. Handle and distribute incentives according to university protocols. Transmit the interview data back to the research project office. Fill out reports Maintain tablets and other materials secure and in safekeeping Recruit respondents at community service organizations and health clinics. Administer informed consent forms. Conduct research interview until completed. Handle and distribute incentives according to university protocols. Transmit the interview data back to the research project office. Fill out reports Maintain tablets and other materials secure and in safekeeping



YANCY LIFE TRANSITION CENTER

• United States
• 1 - 100 Employee

• Tutor

  • Sep 2013 - May 2014