Experience

Recondo Technology, now part of Waystar

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Data Provisioning Manager

  • Dec 2014 - May 2019

  Greater Denver Area Working manager of a team of 3 Data Provisioning team members. Over five years in this group, served as a data provisioning individual contributor, BA, team lead, and manager of the group. - Manager responsible for reviewing and formatting incoming client data cases for the purpose of building and maintaining the data content within a client’s customized software system - Responsible for acceptance or rejection of data work requests - Prioritization of all customer data cases as… Show more Working manager of a team of 3 Data Provisioning team members. Over five years in this group, served as a data provisioning individual contributor, BA, team lead, and manager of the group. - Manager responsible for reviewing and formatting incoming client data cases for the purpose of building and maintaining the data content within a client’s customized software system - Responsible for acceptance or rejection of data work requests - Prioritization of all customer data cases as well as backlog case management - Responsible for ensuring accuracy and timeliness of hospital data updates - Communicate directly with customers when required, to discuss data issues, requests, enhancements and timelines - Implemented workflow and process improvement to increase data update speed and accuracy - Data subject matter expert on several of Recondo’s largest clients

• Manager of Strategic Accounts

  • Aug 2016 - Aug 2017

  Greater Denver Area Relationship management of our (then) strategic business partner, ABCo - ensuring our mutual goals were effectively met. - Main point of contact between Recondo’s technical teams and ABCo Client Support/Implementation teams - Facilitated all discussions around acceptance, rejection, prioritization, and backlog case management for cases and key projects



Recondo Technology, now part of Waystar

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Manager

  • Sep 2015 - May 2016

  Denver, CO - Working manager for a team of 4 Client Support team members - Collaborated with senior leadership to establish best-practices and conduct analysis for process improvements - Train new end-users on software and services, document and test client change requests - Provide guidance and documentation to internal technical teams for system enhancement and modification



Fairway Independent Mortgage Corporation

• United States
• Financial Services
• 700 & Above Employee

• Home Loan Data Processor

  • Feb 2011 - Feb 2012

  Littleton, CO -Gather and prepare loan documents required for successful home loan approval -Ensure that loan applications are complete, accurate, and filed in a timely manner -Communicate effectively and confidentially with borrowers about their personal and financial information