Experience

Ventegra Inc

• United States
• Environmental Services
• 1 - 100 Employee

• Director of Industry Relations Strategies and Analytics

  • Oct 2008 - Present



Morelock Insurance Services

• Health Agent

  • 2007 - 2012

  • Assess needs of individuals and small groups seeking health insurance• Provide competitive rate quotes and guidance in selection of appropriate plans• Interface with insurance companies on behalf of clients • Assess needs of individuals and small groups seeking health insurance• Provide competitive rate quotes and guidance in selection of appropriate plans• Interface with insurance companies on behalf of clients



Prescription Solutions

• United States
• Government Relations Services
• 1 - 100 Employee

• Operations Manager

  • Mar 1994 - Mar 2004

  • Provided hands on leadership to eleven customer service supervisors with 170 associates• Decreased average speed of answer by 60% by cross-training and merging two call centers • Established formal policies and procedures, performance goals and metrics for supervisors and customer service associates• Created a Quality Assurance Department that had a measurable impact on service improvement• Formulated, managed, and maintained budgets for three cost centers • Assisted with the migration of the Pharmacist Consultation workgroup significantly reducing average speed of answer by more than 400% • Established a Workforce Management team; centralizing staffing, scheduling, and call data analysis



RITE AID

• Retail
• 700 & Above Employee

• Pharmacy Technician

  • 1988 - 1996