Billing Coordinator

• Feb 2018 - Present

Owner

• Aug 2008 - 2018

• Private Contracting for Data Entry • Executive Administration/ Personal Assistant Services • Perform general data entry using SAP, Microsoft Excel and Word • Input data into a variety of computer programs with pace and correctness • Contact internal and external clients with mailers by creating mailing lists • Specialize in Micro Applications: MS Windows, MS Excel, MS, Word, MS Access, MS PowerPoint, MS Outlook, Scheduler Plus, DreamWeaver MX, Publisher 2000 • Private Contracting for Data Entry • Executive Administration/ Personal Assistant Services • Perform general data entry using SAP, Microsoft Excel and Word • Input data into a variety of computer programs with pace and correctness • Contact internal and external clients with mailers by creating mailing lists • Specialize in Micro Applications: MS Windows, MS Excel, MS, Word, MS Access, MS PowerPoint, MS Outlook, Scheduler Plus, DreamWeaver MX, Publisher 2000

Food Server

• Apr 2016 - Dec 2017

EDL Service Representative

• May 2017 - Jun 2017

Sales Coordinator, Western WA

• Oct 2014 - Apr 2016

B2B Representative for restaurant • Track sales team metrics and report data to leadership on a regular basis • Utilize Delphi System: create/generate invoices/ quotes & estimates • Collaborate with IT on sales technology initiatives • Meet pre-determined revenue goals through the activities of direct reports • Review/ Confirm all orders Retention and recovery expert Perform customer experience call backs from prior week deliveries and sales • Research discrepancies • Search for sales opportunities working with all surrounding businesses and vendors. • Support sales goals through identification of prospects and referrals Show less

Family Service Advisor

• Sep 2013 - Dec 2014

• JD Power Rank • Sales Leader in Seattle Market • Uncover Family and Individual needs • Support sales goals through identification of prospects and referrals • Plan immediate and future service needs and place into policy • Ensure every Family is proactively contacted and current value session is conducted • JD Power Rank • Sales Leader in Seattle Market • Uncover Family and Individual needs • Support sales goals through identification of prospects and referrals • Plan immediate and future service needs and place into policy • Ensure every Family is proactively contacted and current value session is conducted

AVP Northern WA, Banking Center Manager II

• Jan 2012 - Jan 2013

• Develop and manage branch consumer/commercial portfolio of $200M • Achieved 215% to sales goal for the year by end of Q3 (reports available upon request) • Develop, communicate, and execute action plan to close gaps between sales/service goals and results • Manage and motivate sales/operations team of 15 employees • Develop business growth by generating leads through community outreach activities • Build partnerships and collaborate across Lines of Business with internal banking partners Show less

Client Services Manager

• Feb 2008 - May 2009

• Mentor, train and coach branch personnel in direct operations/sales/service • Responsible for training and overseeing compliance in bank regulations, security and internal audit controls • Develop new and expand existing client relationships by participating in Business Development activities • Profile clients to understand their goals and objectives and provided financial solutions to meet their need • Review,, analyze, package, and present consumer and commercial loan requests for approval Show less

Banking Center Manager

• Dec 2006 - Feb 2008

• Manage and Develop Book of Business with a portfolio of $52M • Achieved increased Customer Service Loyalty Score for 2007 from 2006 by 26%. Increased Customer Loyalty score from 42% to 73% by end Q1 of 2007 • Increased retention in bottom-line recovery losses by 22% in 2007 from 2006. • Ensure customer service standards by developing, coaching and training to Core Values • Identify and manage clients financial needs through recommendation of products and services • Proactive Business Development to include outside calling and telemarketing • Communicate and actively manage business goals and objectives Show less

Co-Store Manager

• Dec 2005 - Sep 2006

• Portfolio: $2.7-$5M • Achieved 129% annual sales trend • Create and execute company action plans to increase sales and profits and reduce shrink • Ensure a consistent, quality store experience for customers • Achieved Solution Set Store status (Top 10 Store in U.S.) within first quarter of 2006 through increase of sales and credit solicitation percentage • Increased credit solicitation by 35% • Portfolio: $2.7-$5M • Achieved 129% annual sales trend • Create and execute company action plans to increase sales and profits and reduce shrink • Ensure a consistent, quality store experience for customers • Achieved Solution Set Store status (Top 10 Store in U.S.) within first quarter of 2006 through increase of sales and credit solicitation percentage • Increased credit solicitation by 35%

Group Sales Manager

• Oct 2004 - Nov 2005

• Portfolio: $3.5-$5.0M • Achieved 101% of sales plan • Increase credit solicitation by 52% • Six Sigma: Soft Savings of $15,000 • Administration and maintenance of collective bargaining agreements covering all union Associates • Demonstrate customer service as the #1 priority with customers, staff and Management • Ensure the Sales Team is empowered with service philosophy • Create and maintain a positive work environment through effective people management, leadership and appreciation of diversity • Drive sales and service solicitation within assigned area(s) and demonstrate leadership in selling supervision, service, and credit. Capitalize on business opportunities and develop strategies to impact deficient businesses. • Ensure adherence to Company policies and procedures exposure, Loss prevention, security, safety, and compliance with ADA standards • Development and implementation of company-wide evaluation of programs such as performance reviews and selling cost report analysis Show less