Experience

Maternal Fetal Medicine Associates, PLLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Appointment Scheduler

  • May 2020 - Present



EHE International

• Côte d'Ivoire
• Education Management
• 1 - 100 Employee

• Appointment Specialist Receptionist

  • Jul 2013 - Mar 2017

  EHE International-2013-2017Appointment Specialist Receptionist Scheduled appointments for patients by telephone and email while maintaining a level of customer service for external and internal customers in accordance with company procedures and policies.Essential duties and responsibilities included scheduling appointments accurately entering patient demographics into CRM based applications.Outbound /Inbound calls as assigned in call queue.Reported any escalated matters to manager immediately.Answered patient inquiries and directed calls to the appropriate area when necessary.Communicated and updated department supervisor with patient issues and resolutions.Telephone coverage, call screening, distributing calls in a timely manner.Assisted difficult or emotional patient requests for service.Patient password resets



Network Infrasrtuctor Technologies

• Customer Support Administrator

  • Jun 2008 - Feb 2013

  Customer Service RepresentativeMaintain communication by monitoring equipment performance call for services, installs and repairs.Receive and record requests, identifying appropriate service problems. Monitoring service progress, redirect service providers for additional supportEscalate e support, for extensive or critical problems.Create daily schedules for techniciansSchedule routine equipment update’s Document action’s by completing forms, reports ,log’s and records.Record keeping , general clerical dutiesClient Password reset for Network, Medsiphere, Operated multiple computer application’s.



Canon

• United States
• Advertising Services

• Telecommunications Specialist

  • Jun 1995 - Feb 2000