Technical Support Specialist

• Jun 2022 - Present

Uptime.com provides peace of mind to thousands of customers like Apple, Microsoft, IBM, Palo Alto Networks, Kraft, and BNP Paribas who trust us to monitor the performance, health, and downtime of their websites, applications, and infrastructure. We’ve been recognized as one of the world’s best web monitoring solutions by G2 and TechRadar Pro for several consecutive years -- including this one. Monitor in minutes with our 14-day free trial: www.uptime.com. Uptime.com provides peace of mind to thousands of customers like Apple, Microsoft, IBM, Palo Alto Networks, Kraft, and BNP Paribas who trust us to monitor the performance, health, and downtime of their websites, applications, and infrastructure. We’ve been recognized as one of the world’s best web monitoring solutions by G2 and TechRadar Pro for several consecutive years -- including this one. Monitor in minutes with our 14-day free trial: www.uptime.com.

Customer Service Lead

• Feb 2022 - May 2022

The Premier Proxy Solution For Your Needs Learn more about the right tools you need for your project Connect to learn more. Effortlessly earn passive Income™ All you need is a Windows desktop and an Internet connection. We do the rest! One of the things Spider does for instance is help travel companies manage the matrix of over 100,000,000 fares that change daily across hundreds of sites. Your desktop can help us gather fares. Expect to make $5-$60 a month! The Premier Proxy Solution For Your Needs Learn more about the right tools you need for your project Connect to learn more. Effortlessly earn passive Income™ All you need is a Windows desktop and an Internet connection. We do the rest! One of the things Spider does for instance is help travel companies manage the matrix of over 100,000,000 fares that change daily across hundreds of sites. Your desktop can help us gather fares. Expect to make $5-$60 a month!

Digital Strategist on the Feathr Team

• Nov 2021 - Feb 2022

JumpCrew is an outsourced sales and marketing partner. We partner with our clients to accelerate their revenue by building awareness, driving leads, and converting sales. If your business would benefit from enhanced brand awareness, lead generation, or sales support and management, JumpCrew is the solution for you. Contact us to discuss your goals! JumpCrew is headquartered in Nashville. To learn more about what JumpCrew can do for you, visit jumpcrew.com. To join the Crew, visit: https://careers.smartrecruiters.com/JumpCrew. Show less

Digital Strategist

• Nov 2021 - Feb 2022

We deliver best-in-class digital marketing software & services to 900+ non-profits & 4,000+ events globally. We deliver best-in-class digital marketing software & services to 900+ non-profits & 4,000+ events globally.

Inside Sales Executive

• Mar 2020 - Jun 2021

• Responsible for the day-to-day development and tracking of new sales opportunities by working directly within the assigned teams. Ensure timely and accurate communications and that proposals are delivered back to the customer. Build and maintain customer and partner relationships ROLES AND RESPONSIBILITIES: • Manage and develop sales opportunities on a day-to-day, hour-to-hour basis leveraging the Salesforce.com platform • Engage with appropriate team members to gather, qualify and document opportunity data. • Consistently demonstrate ownership of opportunities throughout the presale’s lifecycle. • Facilitate efficient, timely, and effective processing and assignment of opportunities with minimal need for rework according to the established standards • Be accountable for timely and accurate delivery of quotations, BOMs and Scopes of work. • Identify and close communication gaps both cross functional with in ZDTS and with partners and customers. • Ensure consistency, accuracy, and relevance of agreement language according the company standards, policies and templates. Show less

Account Manager

• Sep 2019 - Jan 2020

Help customers learn about diversity in business and where they can apply it. Set up customer profiles to interface with our diversity software based on a true one-on-one approach to the clients. Build and maintain relationships within the organization and with our customers. Help customers learn about diversity in business and where they can apply it. Set up customer profiles to interface with our diversity software based on a true one-on-one approach to the clients. Build and maintain relationships within the organization and with our customers.

Sales Support Administrator

• Jan 2015 - Jul 2019

Support the 3D print team in a multi-faceted role. Including pre-sales assistance heavily weighted toward lead qualification and generation, update CRMs and administrative duties as needed. Assist group with events such as trade shows, open houses and special events. Support the 3D print team in a multi-faceted role. Including pre-sales assistance heavily weighted toward lead qualification and generation, update CRMs and administrative duties as needed. Assist group with events such as trade shows, open houses and special events.

Territory Manager

• Jan 2015 - Jul 2019

Computer Aided Technology. supports the vision of engineers globally With solutions for the design and manufacturing industries including SolidWorks, 3D solid-modeling, computer aided analysis, product data management and 3D Printers.Helps customers to identify their CAD needs and which applications will help them solve their critical business issues to make them Better, Faster, Smarter.

Inside Territory Manager

• Jan 2015 - Jul 2019

Customer Success Manager

• Jan 2015 - Jul 2019

Helped customers to identify their CAD needs and which applications will help them solve their criticalbusiness issues.Managed the territories of Illinois, Kansas, Missouri, Washington, Colorado, Wisconsin, and Oregon.Exceeded monthly, quarterly, and yearly goals.Forecasting at 98% accuracy.Continue education in all Dassault/Stratasys offerings to further product knowledge.Attended networking events to receive referrals.Supported the 3D print team in a multi-faceted role, including pre-sales assistance heavily weighted toward lead qualification and generation, updating CRMs and administrative duties as needed.Assist group with events such as trade shows, open houses, and special events. Show less

Senior IT Lead

• Sep 2005 - Jul 2008

Express Auto Transport specializes in transportation of vehicles across the nation. Gathered requirements, Designed, Coded, Tested and Maintained 5 websites Self taught ASP and database programming Administered User Workstations, Telephony and Network Migrated an 18 line analog phone system to a 42 line digital voip open source asterisk using polycom601's Trained team of 15 in customer service and managed employees for a period of time Accounting duties as needed Trucking logistics management as needed Show less

Senior Customer Support Lead

• Nov 2001 - Sep 2005

Filltek provides support services and solutions to multiple catalog and web based businesses. Train and supervise new employees. Take inbound calls, e-mails for orders, questions on orders, applying credits to customer's orders, and taking care of all customer situations. Work with billing, tracking, and multi-tasking. Systems applications process End of Day reports for Multiple Companies. Client reports/Summaries. Knowledge of Sigma System, Interaction Client, WSFT Pro, Microsoft word, outlook, access, and excel. Show less

Customer Service Professional

• Sep 2000 - Nov 2001

Star is a temporary agency. Worked as a temporary at Filltek as a data entry specialist and customer service professional, which led to a full-time role. Star is a temporary agency. Worked as a temporary at Filltek as a data entry specialist and customer service professional, which led to a full-time role.