Associate Director of Sales - Leisure

• Sep 2021 - Present

2022 Four Diamond Resort, AAA 2022 100 Best Companies to Work For, Fortune Magazine 2021 Top 25 Hotels in Hawaii, Conde Nast Traveler Readers’ Choice 2021 Best Pacific Rim Cuisine and Best Asian Cuisine, Japengo, Maui No Ka ‘Oi Magazine 2021 Global Bio-Risk Advisory Council - GBAC STAR™ Accredited Facility Certified LEED-EBOM Gold and TRUE Zero Waste Pre-Certified, U.S. Green Building Council 2022 Four Diamond Resort, AAA 2022 100 Best Companies to Work For, Fortune Magazine 2021 Top 25 Hotels in Hawaii, Conde Nast Traveler Readers’ Choice 2021 Best Pacific Rim Cuisine and Best Asian Cuisine, Japengo, Maui No Ka ‘Oi Magazine 2021 Global Bio-Risk Advisory Council - GBAC STAR™ Accredited Facility Certified LEED-EBOM Gold and TRUE Zero Waste Pre-Certified, U.S. Green Building Council

Director Of Group Sales

• Jan 2018 - Sep 2021

Embrace Your Lifestyle at Our Oceanfront Wailea Resort The Pacific Ocean greets you from the moment you arrive at Andaz Maui at Wailea Resort. Discover a new lifestyle experience in Maui with indulgent amenities that renew your spirit. Dip your toes in the sand, explore Hawaii’s wonders, or lounge poolside with a tropical cocktail. As the best place to stay in Maui, you’ll feel at home in our beautiful guestrooms, suites and villas with ocean or pool views. Relax on your private lanai,… Show more Embrace Your Lifestyle at Our Oceanfront Wailea Resort The Pacific Ocean greets you from the moment you arrive at Andaz Maui at Wailea Resort. Discover a new lifestyle experience in Maui with indulgent amenities that renew your spirit. Dip your toes in the sand, explore Hawaii’s wonders, or lounge poolside with a tropical cocktail. As the best place to stay in Maui, you’ll feel at home in our beautiful guestrooms, suites and villas with ocean or pool views. Relax on your private lanai, dine on locally sourced cuisine at our four restaurants, or plan the wedding of a lifetime on an oceanfront lawn along the coast. Renew your senses at the spa and tap into the energy of the local culture. - US-mainland: OR, WA, Northern California and Hawaii.

Senior Sales Manager

• Jun 2017 - Jan 2018

Embrace Your Lifestyle at Our Oceanfront Wailea Resort The Pacific Ocean greets you from the moment you arrive at Andaz Maui at Wailea Resort. Discover a new lifestyle experience in Maui with indulgent amenities that renew your spirit. Dip your toes in the sand, explore Hawaii’s wonders, or lounge poolside with a tropical cocktail. As the best place to stay in Maui, you’ll feel at home in our beautiful guestrooms, suites and villas with ocean or pool views. Relax on your private lanai,… Show more Embrace Your Lifestyle at Our Oceanfront Wailea Resort The Pacific Ocean greets you from the moment you arrive at Andaz Maui at Wailea Resort. Discover a new lifestyle experience in Maui with indulgent amenities that renew your spirit. Dip your toes in the sand, explore Hawaii’s wonders, or lounge poolside with a tropical cocktail. As the best place to stay in Maui, you’ll feel at home in our beautiful guestrooms, suites and villas with ocean or pool views. Relax on your private lanai, dine on locally sourced cuisine at our four restaurants, or plan the wedding of a lifetime on an oceanfront lawn along the coast. Renew your senses at the spa and tap into the energy of the local culture. - US-mainland: Northwest US (OR, WA, NV, ID, MT, WY, UT, CO, ND, SD , NE), including Alaska, Northern California and Hawaii. - INTERNATIONAL: Middle East & Asia Pacific

Sales Manager

• Jan 2015 - May 2017

Andaz Maui at Wailea Resort. Here, along 15 acres of beachfront beauty, waits a new lifestyle experience, where you can dip your toes in the sand, explore Hawaii’s vast wonders, or lounge poolside with your favorite drink. Discover regional dishes that showcase the best of Maui and uncover something new every day, whether you’re here on honeymoon or booking a well-deserved vacation package. Gentle ocean breezes and the pristine shores of Mokapu Beach provide the perfect… Show more Andaz Maui at Wailea Resort. Here, along 15 acres of beachfront beauty, waits a new lifestyle experience, where you can dip your toes in the sand, explore Hawaii’s vast wonders, or lounge poolside with your favorite drink. Discover regional dishes that showcase the best of Maui and uncover something new every day, whether you’re here on honeymoon or booking a well-deserved vacation package. Gentle ocean breezes and the pristine shores of Mokapu Beach provide the perfect backdrop. *Promote and sell to group market in defined geographic regions to meet/exceed individual and group revenue goals - US-mainland: South (Including SoCal, AZ, NM, TX, OK, AR, TN, LA, MS, AL, GA, FL, NC, SC), PA, DC, MD & HI. - INTERNATIONAL: Australia, New Zealand, & Africa.

Independent Business Owner

• Jan 2010 - Sep 2021

* Plan and oversee advertising and promotion activities including print, online, electronic media, and direct mail. * Monitor competitor products, pricing, and sales and marketing activities. * Provide excellent customer service for customers through all correspondence * Create custom layouts utilizing Adobe Photoshop for customer events * Create memorable events and keepsakes for customer events as an on-site attendant * Establish and maintain relationships with industry… Show more * Plan and oversee advertising and promotion activities including print, online, electronic media, and direct mail. * Monitor competitor products, pricing, and sales and marketing activities. * Provide excellent customer service for customers through all correspondence * Create custom layouts utilizing Adobe Photoshop for customer events * Create memorable events and keepsakes for customer events as an on-site attendant * Establish and maintain relationships with industry influencers and key strategic partners. Show less * Plan and oversee advertising and promotion activities including print, online, electronic media, and direct mail. * Monitor competitor products, pricing, and sales and marketing activities. * Provide excellent customer service for customers through all correspondence * Create custom layouts utilizing Adobe Photoshop for customer events * Create memorable events and keepsakes for customer events as an on-site attendant * Establish and maintain relationships with industry… Show more * Plan and oversee advertising and promotion activities including print, online, electronic media, and direct mail. * Monitor competitor products, pricing, and sales and marketing activities. * Provide excellent customer service for customers through all correspondence * Create custom layouts utilizing Adobe Photoshop for customer events * Create memorable events and keepsakes for customer events as an on-site attendant * Establish and maintain relationships with industry influencers and key strategic partners. Show less

Group Sales Manager

• Nov 2013 - Jan 2015

*Promote and sell to group market in defined geographic regions to meet/exceed individual and group revenue goals - US-mainland: ID, NV, UT, AZ, AK, HI, CO, AR, LA, OK, NM, TX, AL, GA, FL, TN, KY, & MS. - INTERNATIONAL: groups with 50 rooms or less on peak. - Vertical Markets: SMERF * Generate resort awareness through direct phone sales, direct sales calls, tradeshows and networking groups and events. * Develop and maintain positive relationships with clients, contacts… Show more *Promote and sell to group market in defined geographic regions to meet/exceed individual and group revenue goals - US-mainland: ID, NV, UT, AZ, AK, HI, CO, AR, LA, OK, NM, TX, AL, GA, FL, TN, KY, & MS. - INTERNATIONAL: groups with 50 rooms or less on peak. - Vertical Markets: SMERF * Generate resort awareness through direct phone sales, direct sales calls, tradeshows and networking groups and events. * Develop and maintain positive relationships with clients, contacts, partners and internal team members * Work closely with sales and marketing team to solicit, sell and confirm group business required to meet budgeted sales goals. * Conduct sales trips to visit industry trade shows and in-market sales calls to promote hotel and brand awareness ensuring market penetration

Sales Coordinator

• Sep 2012 - Oct 2013

* Actively cultivate new business by frequently communicating with client organizations, associations, travel agents and commercial businesses through direct telemarketing, direct mail, qualifying leads, and incoming calls for the purpose of securing new business. * Respond to client special requests on meeting details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. * Ensure that current and… Show more * Actively cultivate new business by frequently communicating with client organizations, associations, travel agents and commercial businesses through direct telemarketing, direct mail, qualifying leads, and incoming calls for the purpose of securing new business. * Respond to client special requests on meeting details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. * Ensure that current and prospective client database is maintained. * Negotiate room blocks, room rates, and book meeting rooms and other hotels services within approved guidelines. Document and review with Director prior to sending written confirmation to client. * Resolve requests and or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied guests. * Promote team work and quality service through daily communication and coordination with other departments. * Perform other duties as assigned (site inspections, arranging guest amenities, special guest requests, maintaining calendars, answering phones, handling of mail, faxes, etc.)

Concierge, VIP Coordinator, Front Desk

• Aug 2011 - Aug 2012

Customer Service

• Mar 2011 - Jul 2011

* Established and maintained positive relationships with customers * Maintained customer database by updating account information * Visit hotel accounts and customers on a weekly basis * Resolved product or service problems by clarifying the customer's concerns, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution * Established and maintained positive relationships with customers * Maintained customer database by updating account information * Visit hotel accounts and customers on a weekly basis * Resolved product or service problems by clarifying the customer's concerns, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution

Concierge

• Sep 2006 - Feb 2011

* Made dining and other reservations for patrons, and obtain tickets for events. * Provided information about local features such as shopping, dining, nightlife, and recreational destinations. * Made travel arrangements for sightseeing and other tours. * Received, stored, and delivered luggage and mail. * Performed office duties on a temporary basis when needed. * Picked up and deliver items, or run errands for guests. * Executed special requests from guests while providing… Show more * Made dining and other reservations for patrons, and obtain tickets for events. * Provided information about local features such as shopping, dining, nightlife, and recreational destinations. * Made travel arrangements for sightseeing and other tours. * Received, stored, and delivered luggage and mail. * Performed office duties on a temporary basis when needed. * Picked up and deliver items, or run errands for guests. * Executed special requests from guests while providing excellent customer service * Corresponded with guests and assisted with pre-arrival requests Show less * Made dining and other reservations for patrons, and obtain tickets for events. * Provided information about local features such as shopping, dining, nightlife, and recreational destinations. * Made travel arrangements for sightseeing and other tours. * Received, stored, and delivered luggage and mail. * Performed office duties on a temporary basis when needed. * Picked up and deliver items, or run errands for guests. * Executed special requests from guests while providing… Show more * Made dining and other reservations for patrons, and obtain tickets for events. * Provided information about local features such as shopping, dining, nightlife, and recreational destinations. * Made travel arrangements for sightseeing and other tours. * Received, stored, and delivered luggage and mail. * Performed office duties on a temporary basis when needed. * Picked up and deliver items, or run errands for guests. * Executed special requests from guests while providing excellent customer service * Corresponded with guests and assisted with pre-arrival requests Show less