Experience

Cashco Financial

• Canada
• Financial Services
• 100 - 200 Employee

• Branch Manager

  • Jun 2015 - Present



Cash Store Financial

• Financial Services
• 1 - 100 Employee

• Operations Management

  • Oct 2013 - Nov 2014

  • Responsible for recruitment, training and ongoing coaching • Ensures customer satisfaction • Assisting in meeting financial objectives • Comply with Title Stores’ Best Business Practices • Administers and sees to company cash control policies • Delegates and oversees proper collection practices on delinquent accounts • Monitor all store transactions daily to ensure compliance with company policy • Continuously striving to achieve higher store performance levels • Responsible for recruitment, training and ongoing coaching • Ensures customer satisfaction • Assisting in meeting financial objectives • Comply with Title Stores’ Best Business Practices • Administers and sees to company cash control policies • Delegates and oversees proper collection practices on delinquent accounts • Monitor all store transactions daily to ensure compliance with company policy • Continuously striving to achieve higher store performance levels



NCR Leasing

• General Manager

  • Oct 2012 - Oct 2013

  • Managed the recruitment, training and ongoing coaching of managers, customer service representatives and product technicians • Responsible for overseeing the proper management on approximately 700 client accounts • Approved all client orders, scheduled all deliveries and ensured customer satisfaction with follow up calls on every client delivery or service call • Monitored and evaluated the sales and collection departments to ensure they were attaining their daily, weekly and monthly targets • Facilitation and reconciliation of weekly inventory on all products in the store • Weekly product ordering to ensure inventory and client orders were maintained and on schedule • Facilitated all service issues to ensure they were resolved in a timely manner. • Monitor and held weekly meetings on growth, revenue, profit margins and collections with all departments to ensure store profitability and monthly targets of $100,000 revenue was achieved



Cash Store Financial

• Financial Services
• 1 - 100 Employee

• Regional Manager

  • Oct 2006 - Oct 2012

  • Responsible for the operations of 11 financial brokerage branches in the Hamilton area with a total staff of approximately 50-55 employees • Recruit, train and evaluate Management, as well as conduct all second interviews with potential Customer Service Representatives in the region • Support branch managers in their development management of other associates • Perform branch audits to ensure quality and financial policies are followed by staff as well as prevent internal theft and fraudulent activity • Monitor and evaluate all 11 branches transactions daily to ensure compliance with company policy • Monitor growth, revenues, and profit margins and work with management to establish realistic and attainable targets for each branch. • Provide branch results to Vice President Operations a minimum of 2 times per day • Follow all occupational health and safety requirements per provincial legislation • Responsible for reviewing and approving payroll for approximately 50-55 employees