Teresa Frazão

Operations Manager at Bela Vista Hotel & Spa - Relais & Châteaux
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Contact Information
us****@****om
(386) 825-5501
Location
Porto, Porto, Portugal, PT
Languages
  • Inglês -
  • Francês -
  • Espanhol -

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José Pedro Bessa de Albuquerque d' Orey

Teresa é uma pessoa excepcional, tendo trabalhado com ela de de 2007 a 2009, apesar de em áreas diferentes, eu nas Operações ela no Comercial, a Teresa sempre demonstrou um cuidado especial com os clientes, um relacionamento formidável com o Trade, e a nível interno uma excepcional aptidão para se relacionar com todos, mesmo se de opiniões divergentes mostrando assim uma excelente capacidade de team work.

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Credentials

  • Formação Pedagógica de Formadores
    IEFP
  • WSET - Nivel 1
    Wine & Spirit Education Trust

Experience

  • Bela Vista Hotel & Spa - Relais & Châteaux
    • Portugal
    • Hospitality
    • 1 - 100 Employee
    • Operations Manager
      • Jul 2022 - Present
  • In between projects
    • Design
    • 1 - 100 Employee
    • In between projects
      • Jul 2022 - Jul 2022
  • Quinta Nova Winery House
    • General Manager
      • Mar 2022 - Jul 2022

      Quinta Nova de Nossa Senhora do Carmo is the first wine estate in the Douro to open wine tourism facilities, and is one of the most highly-rated wine tourism spots in Portugal. https://www.quintanova.com/en/winery-house/winery-house/ Quinta Nova de Nossa Senhora do Carmo is the first wine estate in the Douro to open wine tourism facilities, and is one of the most highly-rated wine tourism spots in Portugal. https://www.quintanova.com/en/winery-house/winery-house/

  • Every end means a new beginning
    • Looking for new challenges
      • Oct 2019 - Feb 2022
    • Assistant General Manager
      • Mar 2017 - Oct 2019

      Responsable for supporting the General Manager In charge of managing the Housekeeping department Responsable for controlling the rooms revenue budget Duty Manager Responsable for supporting the General Manager In charge of managing the Housekeeping department Responsable for controlling the rooms revenue budget Duty Manager

    • In between projects
      • Jan 2017 - Mar 2017
  • Unlock Boutique Hotels
    • Portugal
    • Hospitality
    • 1 - 100 Employee
    • Sales & Marketing Director
      • Jun 2016 - Dec 2016

      A HOTEL MANAGEMENT COMPANY FOR BOUTIQUE HOTELS Unlock Boutique Hotels represents a curated selection of Small Independent Boutique Hotels across Portugal. More than just a collection of hotels, we see ourselves as a collection of unique Experiences. Each Hotel and property offers unique experiences that promises unforgettable moments during the accommodation. We are ready to share the passion for genuine hospitality & cultural authenticity. A HOTEL MANAGEMENT COMPANY FOR BOUTIQUE HOTELS Unlock Boutique Hotels represents a curated selection of Small Independent Boutique Hotels across Portugal. More than just a collection of hotels, we see ourselves as a collection of unique Experiences. Each Hotel and property offers unique experiences that promises unforgettable moments during the accommodation. We are ready to share the passion for genuine hospitality & cultural authenticity.

  • The Fladgate Partnership
    • Wine & Spirits
    • 100 - 200 Employee
    • Senior Project Manager
      • Aug 2015 - May 2016

      Responsible for the renovation of the new visiting centre for Taylor's. Responsible for the renovation of the new visiting centre for Taylor's.

  • The Yeatman
    • Portugal
    • Hospitality
    • 100 - 200 Employee
    • Assistant General Manager
      • Sep 2013 - Aug 2015

      Responsable for Housekeeping, Maintenance and the F&B departments. Control of the cost and profit budget. Responsable for the operation on a day to day basis and also for planning the operation for the future. In charge of operations on all major events organized by the The Yeatman. Support of the GM and the Board.

    • Leisure & E Commerce Sales Director
      • May 2012 - Sep 2013

      In charge of reorganizing the Sales Department to what concerned contracting, promotion and pricing. Responsable for the Sales Budget.

    • Events Manager
      • May 2010 - May 2012

      Set up of the department for the opening. In charge of a managing all the events requests, cooperation with the Banqueting Department, follow up on the field of major events organized at the hotel. Responsable for organizing the hotel's events. Control of the Event's budget.

  • DouroAzul
    • Portugal
    • Travel Arrangements
    • 1 - 100 Employee
    • Major Accounts Manager
      • Nov 2004 - May 2010

      Department: Hotel Ships Responsable for managing all the accounts of all major clients to what concerned contracts, reservations and payments. In charge of the cruise program and land arrangements. In charge of the Reception and Cruise Escorts on board of the ships. Revenue and budget control. Contracting land suppliers. Department: Hotel Ships Responsable for managing all the accounts of all major clients to what concerned contracts, reservations and payments. In charge of the cruise program and land arrangements. In charge of the Reception and Cruise Escorts on board of the ships. Revenue and budget control. Contracting land suppliers.

  • Casa Branca Beach & Golf Hotel
    • Sales Manager
      • Oct 2003 - May 2004

      Sales Department. Reservations and Contracting Sales Department. Reservations and Contracting

Education

  • Isai
    Bacharelato em Turismo, Gestão de Turismo
    1988 - 1991

Community

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