Experience

Angel Digital Pvt. Ltd.

• India
• Entertainment Providers
• 1 - 100 Employee

• VP - Business Head

  • Jul 2020 - Present



Hungama

• India
• Media Production
• 1 - 100 Employee

• Head - OTT, Interactive & Broadband business & CRM

  • Aug 2012 - Apr 2020

  Key Role :- - OTT Business and Partnerships for DTH, All Internet connected devices(ISP) and Cable- Gaming platform @ DTH & HTML - Customer Experience, Relationship & Service Management, Loyalty & Gamification - Large Team Management - Operation Management - Call Centre- Partner & Vendor Management Key Role :- - OTT Business and Partnerships for DTH, All Internet connected devices(ISP) and Cable- Gaming platform @ DTH & HTML - Customer Experience, Relationship & Service Management, Loyalty & Gamification - Large Team Management - Operation Management - Call Centre- Partner & Vendor Management



Aircel

• India
• Telecommunications
• 700 & Above Employee

• Head Customer Service Operations

  • Dec 2008 - Jul 2012

  Head Customer Service Operations - 16 stores across Mumbai. Drive Business and revenue, customer management and operations. Stores include company and franchisee owned. Head Customer Service Operations - 16 stores across Mumbai. Drive Business and revenue, customer management and operations. Stores include company and franchisee owned.



Loop Mobile India (P) Ltd

• Telecommunications
• 100 - 200 Employee

• Zonal Franchisee Manager

  • Sep 1998 - Dec 2008

  Franchisee Manager - Managing all the zonal stores for West & Central belt of Mumbai - Drive business, sales & revenue, store operations and customer management. Managing business relationship with our Franchisee partners. Franchisee Manager - Managing all the zonal stores for West & Central belt of Mumbai - Drive business, sales & revenue, store operations and customer management. Managing business relationship with our Franchisee partners.