Experience

Omnisperience

• United Kingdom
• Information Services
• 1 - 100 Employee

• Chief Analyst

  • May 2017 - Present

  Teresa is a judge for the GSMA GloMo Awards, the World Communications Awards and for the UK Cloud Awards. She helps DSPs increase their revenues by better understanding the needs of their customers and improving their targetting, engagement and the experience they deliver. She leads the research and analysis on digital business across a range of vertical markets and through the Work from Anywhere, nano, micro, SME and large enterprise sectors - advising both vendors targetting DSPs and DSPs themselves. Utilising her considerable domain expertise in telecoms software (BSS/OSS), bundling, pricing, billing, customer experience, customer service and sales strategies, Teresa produces fresh thinking that transforms results in the form of hard-hitting primary research, insightful briefing papers, one-to-one advice and a monthly podzine and newsletter. She is also a frequent speaker and host at industry events. Vendors wishing to discuss sponsoring Omnisperience's free-to-market primary research or insight papers should contact Sami on sg@omnisperience.com. To engage with the analyst team contact Teresa on tc@omnisperience.com.



Telesperience

• Founder and Chief Strategist

  • Jun 2008 - May 2017

  Helping communications service providers make better decisions, monetise their opportunities and position themselves against competitors. Advising on how to create a great customer experience that reduces costs, drives up loyalty and delivers new revenues. Producing insightful primary research, thought leadership and practical advice to CSPs globally. Sharing insight by speaking and chairing events, hosting round tables and delivering in-depth workshops. Helping communications service providers make better decisions, monetise their opportunities and position themselves against competitors. Advising on how to create a great customer experience that reduces costs, drives up loyalty and delivers new revenues. Producing insightful primary research, thought leadership and practical advice to CSPs globally. Sharing insight by speaking and chairing events, hosting round tables and delivering in-depth workshops.



Analysys Mason

• United Kingdom
• Business Consulting and Services
• 300 - 400 Employee

• Associate Principal Analyst

  • Aug 2005 - May 2009

  Covering the business support systems market for Analysys-Mason, producing influential analysis on billing, charging, CRM and strategies to enhance the customer experience and monetise opportunities. Covering the business support systems market for Analysys-Mason, producing influential analysis on billing, charging, CRM and strategies to enhance the customer experience and monetise opportunities.



Independent

• Independent Analyst, Journalist and Editor

  • Jan 2005 - Jun 2008

  Independent analyst and journalist producing a wide range of content and supplying consultancy services to the telecoms IT and financial services IT markets Independent analyst and journalist producing a wide range of content and supplying consultancy services to the telecoms IT and financial services IT markets



Chorleywood Consulting

• Publications and Research Director

  • 2001 - 2004

  Heading up research and analysis for specialist BSSOSS consultancy firm Chorleywood Consulting (which was eventually acquired by Informa T&M). Responsible for hugely impactful insight into telecoms software domains such as billing, charging, interconnect, customer service & contact centres, onboarding & fulfilment, fraud management and revenue assurance. Heading up research and analysis for specialist BSSOSS consultancy firm Chorleywood Consulting (which was eventually acquired by Informa T&M). Responsible for hugely impactful insight into telecoms software domains such as billing, charging, interconnect, customer service & contact centres, onboarding & fulfilment, fraud management and revenue assurance.



Ovum

• United Kingdom
• Research Services
• 1 - 100 Employee

• Managing Editor

  • 1995 - 2000

  Leading the team responsible for analyst reports across the IT and telecoms domains, as well as developing new titles. Leading the team responsible for analyst reports across the IT and telecoms domains, as well as developing new titles.