Experience

FERGUSON WATERWORKS

• Staff Assistant

  • Aug 2014 - Present



Barrier/TransPak

• Tigard, Oregon, United States

• Project Manager

  • Apr 2018 - Feb 2022

  • Answering customer inquiries and problem resolution. • Placing orders/Managing projects to completion • Ordering materials • Coordinating with production and shipping • Filing, Invoicing, Maintaining records • Answering customer inquiries and problem resolution. • Placing orders/Managing projects to completion • Ordering materials • Coordinating with production and shipping • Filing, Invoicing, Maintaining records



THE KILLERS PEST CONTROL

• Portland, Oregon Area

• Administrative Assistant

  • Dec 2012 - Dec 2013

  Managing office, scheduling technicians, answering customer inquiries and problem resolution. Billing, A/R and payroll. Set up and maintain monthly accounts for commercial customers. Managing office, scheduling technicians, answering customer inquiries and problem resolution. Billing, A/R and payroll. Set up and maintain monthly accounts for commercial customers.



NW Natural

• Utilities
• 700 & Above Employee

• Gas Controller

  • Jan 2009 - Oct 2012

  Monitoring and maintaining gas pressure and flow to customers in Oregon and Southwest Washington. Calling out crews to fix district regulators and relief valves on pipeline system. Working with engineers and crews to facilitate proper sequence of pipeline integrity procedures. Notifying proper emergency agencies during procedures. Daily forecasting of gas needed to maintain accurate buying and storing for gas buyers.

• Administrative Assistant

  • Jan 2007 - Jan 2009

  Maintaining and setting yearly capital O&M budget for Gas Supply. Sending out monthly budget reports, processing expense reports, perform filing, data management, drafting and editing short office memos. Planning and executing all activities, meetings, conference binders, hotel reservations and menus in the Annual LNG consortium. Maintaining storeroom and ordering office supplies for Gas Supply.

• Customer Contact Representative

  • Oct 2003 - Jan 2007

  Answering billing and service inquiries in the customer contact center. Scheduling/issuing odor, move in/move out and service calls for customers. taking payment over the phone via check and credit card. Answering inquiries via e-mail and investigating fraudulent accounts.



Regence BlueCross BlueShield of Oregon

• United States
• Insurance
• 700 & Above Employee

• Supervisor Call Center

  • Oct 2002 - Oct 2003

  Interviewing and selection of new hires as well as monitoring and implementing training to maintain a high level of competence and accuracy. Providing feedback and monthly coaching sessions to ensure call quality goals were met. providing guidance and training for the further development of each customer service representative's career goals. Documenting and analyzing of monthly reports to enhance call center productivity.

• Lead Call Center

  • May 2001 - Oct 2002

  Training new customer service reps on quoting medical and dental benefits to assure accuracy. Phone monitoring of reps to assure competency and accuracy. Assisting the call center supervisor as needed with reviews and documentation. Weekly roaming of floor to assist any customer service reps with difficult issues or benefit questions. Monthly scheduling to make sure all phone were adequately covered for all shifts.

• Customer Service Representative

  • Oct 1995 - May 2001

  Averaged 60-70 calls per day quoting eligible medical, dental and vision benefits to Blue Cross customers in Oregon and SW Washington. Proficient in gathering details and providing accurate information to facilitate payment of claims. Specialized in quoting employee benefits to Blue Cross employees for two years.