Quality Assurance Manager

• 2017 - Present

Project Manager

• 2015 - 2017

Manage and collaborate on various projects for a second $450M, 5-year public safety contract for the City of New York (same as below), including forecasting, invoicing, planning, staffing and vendor management• Facilitate the timely approval of document deliverables for customer invoicing and payment• Audit and analyze policy compliance to make recommendations for improving processes and guide governance• Manage internal and external partner relationships to efficiently acquire staff, services, facilities support, equipment, etc.• Collect user requirements and conduct testing for IT department to facilitate upgrades and new software solutions (SharePoint upgrade and DocuSign deployments)• Conduct training, transition and mentor new PMO staff• Awards for driving impact-oriented collaboration and teamwork to achieve greater business results and contribute to the success of others Microsoft o Impact All Star Award Winner (FY15 Q1) o Vexcel Impact Award Recipient (FY15 Q2) o Microsoft Circle of Excellence Top Sub Award (FY16) Show less

Business Analyst

• 2013 - 2015

Program Coordinator (Consultant for Microsoft)

• 2012 - 2013

Drove consistency and productivity between multiple work streams deploying technology applications, infrastructure, maintenance, monitoring and support solutions for a custom security solution for a high-profile $235M, 5-year public safety contract for the City of New York • Reinvented on/off-boarding processes for 200+ active contractors to improve quality and accuracy resulting in successful audits • Updated and submitted quarterly management plans as contract deliverables for customer payment • Trained new personnel on PMO tasks, policies and procedures related to program security, processes, tools, etc. • Produced weekly Technical Brief presentation and minutes to the client that provide a strategic outlook of team’s overall progress • Maintained team SharePoint collaboration site, inclusive of the project document repository, schedule, staff calendar, etc. • Collaborated with onsite facilities management to define growth and relocation requirements Show less

HR Assistant / Project Coordinator

• 2009 - 2012

Contracted for a law firm of 115 employees managing human resources, benefits, and lead special projects. • Vetted, contracted and supervised vendors for firm relocation of 52,000 square feet and liquidation of excess furniture • Processed payroll and deductions, benefits, FMLA, new hires, terminations, tracked PTO, and edited firm newsletter • Consulted with IT and Word Processing re: employee training, standardization of templates, forms and other projects • Provided IT and help desk support and training for major network hardware and software upgrades • Developed MS Access DB and new work flow to improve efficiency and accuracy • Drafted retention/destruction policy and procedure document Show less

Volunteer Teacher

• 2008 - 2009

• Taught English to advanced level 6th-11th graders • Created class curriculum and exams • Participated in re-structuring curriculum and defining discipline policies and related meetings (in Spanish) • Taught English to advanced level 6th-11th graders • Created class curriculum and exams • Participated in re-structuring curriculum and defining discipline policies and related meetings (in Spanish)

Office Manager

• 2003 - 2008

Managed office, human resources, benefits and support staff for a fast-paced start-up litigation law firm of approximately 36 employees • Recruited, interviewed, trained and managed secretaries, receptionists, etc. • Processed client billing, payables and receivables; • Managed vendor relationships and negotiated contracts • Planned and facilitated office relocation; liaised between building management and contractors • Recommended and coordinated deployment of multiple software solutions (AR/AP, billing, HR, etc.) • Created and implemented standardized documents and general office policies • Established and maintained marketing tools (websites, database, electronic and print mailings, etc.) Show less

Contract Legal Support

• 2001 - 2002

• Legal and administrative support for TMP Worldwide, Strategic Resources, KMZ Rosenman, Kenyon & Kenyon • Utilized document management filing systems to create, file and access legal documents and correspondence • Coordinated travel, meetings, process medical and expense reimbursement forms • Legal and administrative support for TMP Worldwide, Strategic Resources, KMZ Rosenman, Kenyon & Kenyon • Utilized document management filing systems to create, file and access legal documents and correspondence • Coordinated travel, meetings, process medical and expense reimbursement forms

Player Personnel / Operations Coordinator

• 2000 - 2001

• Direct support to the Chief Operations Officer; Daily communication with club general managers, coaches and players • Liaison between players and league immigration attorney to process visas • Cross-referenced and updated Player Handbook and Guideline manuals • Processed players’ international clearances through the U.S. Soccer Federation • Facilitated operations and logistics of 200 players at the invitational inaugural global combine, draft, and pre-season tournament • Documented the inaugural global, supplemental and waiver draft selections • Tracked team and player post-season promotions and appearances by market Show less