Experience

Mercury Insurance Group

• Insurance
• 100 - 200 Employee

• Total Theft Claims Supervisor

  • Sep 2005 - Jan 2011

  Folsom, CA Supervised staff of 4-5 adjusters, oversaw claims handling activities and operations for theft and fire automobile losses, reviewed and negotiated settlement of complex claims, approved settlements and signed payments, provided assistance and direction to agents, insureds, attorneys, etc. with more complex problems and customer complaints, carried out supervisory responsibilities with respect to interviewing, staffing, disciplining, counseling, training and appraising performance, kept abreast… Show more Supervised staff of 4-5 adjusters, oversaw claims handling activities and operations for theft and fire automobile losses, reviewed and negotiated settlement of complex claims, approved settlements and signed payments, provided assistance and direction to agents, insureds, attorneys, etc. with more complex problems and customer complaints, carried out supervisory responsibilities with respect to interviewing, staffing, disciplining, counseling, training and appraising performance, kept abreast of current Company policy, claims development, and procedural changes, performed timekeeping duties using Kronos, created tracking forms used to collect data and provide monthly statistical reports to upper management using Excel and Word Show less



Mercury Insurance

• United States
• Insurance
• 700 & Above Employee

• Total Theft Claims Adjuster

  • Apr 2005 - Sep 2005

  Folsom, CA Evaluated, investigated and adjusted first party auto total theft and fire loss claims, set appropriate reserves to reflect claim exposure, issued payments for claims and expenses, arranged vehicle inspections, obtained recorded interviews, arranged forensic inspections and reviewed complex forensic reports, worked closely with SIU (Special Investigations Unit), arranged timely movement of vehicles to salvage yards, verified loan status and obtained payoff info from lienholders, prepared DMV… Show more Evaluated, investigated and adjusted first party auto total theft and fire loss claims, set appropriate reserves to reflect claim exposure, issued payments for claims and expenses, arranged vehicle inspections, obtained recorded interviews, arranged forensic inspections and reviewed complex forensic reports, worked closely with SIU (Special Investigations Unit), arranged timely movement of vehicles to salvage yards, verified loan status and obtained payoff info from lienholders, prepared DMV transfer of title paperwork, provided customer service both in person and through heavy phone and written communication

• Total Loss Appraiser

  • Apr 2002 - Apr 2005

  Folsom, CA Researched current market value of total loss vehicles, negotiated settlements with insureds, claimants, attorneys and their representatives, arranged timely movement of vehicles to salvage yards, prepared DMV transfer of title paperwork, provided customer service both in person and through heavy phone and written communication