Experience

Contextual Security, LLC.

• United States
• Computer and Network Security
• 1 - 100 Employee

• Security Engineer

  • Apr 2019 - Present



U.S. Cellular

• United States
• Retail

• Associate Network Security Engineer

  • Oct 2018 - Apr 2019

  • Assist and implement strategies for securing assets, customer services delivery, and regulatory/audit compliance.• Perform 24x7 troubleshooting, including off-hour maintenance activities, problem resolution, and on-call troubleshooting efforts during data network outages• Perform security operations tasks such as implementing firewall changes, establishing VPNs with partner companies, AAA administration, administration of DNS records, and SIEM platform analysis and reporting.• Support the vulnerability management program across the organization• Follow best practices for asset and inventory management• Provide guidance and collaborate with other technology teams on security concepts• Manage project tasks in all geographical locations by performing all elements of network security operational duties, including securing informational asset infrastructure, regulatory compliance and audit (Sarbanes-Oxley, PCI, and others), security of customer-facing services, security elements of cross-functional multi-departmental company initiatives and projects, as well as securing all Internet, Extranet, and Virtual Private Network connections• Actively and constructively foster a team working environment.

• Senior IT Infrastructure Operations Specialist

  • Jan 2018 - Oct 2018

  Surveillance of US Cellular enterprise IS equipment utilizing system management tools available to provide triage of faults within SLA time lines for both infrastructure and application systems.Document IS outages within assigned area, using the IS trouble ticket system (Remedy) within specified time lines based on Severity for all life cycle phases of ISOC Tickets: Initial, Update, and Closure.Provide Tier I level trouble shooting for specific IS infrastructure elements based on SLA and Severity Matrix time lines.Coordinate restoration activities including service dispatch with U.S. Cellular departments and vendor partners based on the severity level event received.Perform escalation functions within the IS organization based on SLA and Severity Matrix time lines using the existing alarm handling processes.Job scheduling, execution and completion tracking of database, application and system maintenance job streams.

• IS Operations Center Technician II

  • Dec 2014 - Jan 2018

• Customer Service Coach

  • May 2008 - Dec 2014

  Responsible for supervising , coaching and mentoring Associates in all aspects of Customer Service, promoting high levels of service excellence while attaining identified service - level goals , and working within the framework of established company policies.

• Customer Service Specialist / Administrative Assistant

  • Jun 2005 - May 2008

  Assisted center leadership with day-to-day business tasks and longer - term initiatives.Maintained confidential information and proprietary reportsArchived and report weekly center Sarbanes - Oxley compliance reportsAssisted in quarterly audit of said reports

• Customer Service Representative

  • Nov 2004 - Jun 2005



Lance Cunningham Ford

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Representative

  • Jul 2004 - Nov 2004