Terence Guedes
Telesales Representative at Platinum Life- Claim this Profile
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Bio
Zacharia Manyoni
Whenever faced with a school project that required an agile approach to developing an information system, I relied on Terence to take on the role of a scrum master and help the team complete the software development life cycle! I've picked up planning, coordinating and controlling from Terence - skills classic for being a well-versed project manager!
Zacharia Manyoni
Whenever faced with a school project that required an agile approach to developing an information system, I relied on Terence to take on the role of a scrum master and help the team complete the software development life cycle! I've picked up planning, coordinating and controlling from Terence - skills classic for being a well-versed project manager!
Zacharia Manyoni
Whenever faced with a school project that required an agile approach to developing an information system, I relied on Terence to take on the role of a scrum master and help the team complete the software development life cycle! I've picked up planning, coordinating and controlling from Terence - skills classic for being a well-versed project manager!
Zacharia Manyoni
Whenever faced with a school project that required an agile approach to developing an information system, I relied on Terence to take on the role of a scrum master and help the team complete the software development life cycle! I've picked up planning, coordinating and controlling from Terence - skills classic for being a well-versed project manager!
Experience
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Platinum Life
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United States
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Insurance
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1 - 100 Employee
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Telesales Representative
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Jul 2020 - Present
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IT Backup and Recovery Administrator
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Aug 2017 - Nov 2019
My responsibilities include (but not limited to):- 1st/2nd level Standby & Call Out Duty, 2nd level Problem Solving Support to 1st level Standby.- Change Implementation and Performance Monitoring.- Job Scheduling and Logging calls (i.e. incidents, standard/normal changes) upon business request.- Tivoli Storage Manager/Spectrum Protect Administration.- Daily reporting of the health status of Data Domains (DDs).- Replacement of faulty disks on DDs- Performing soft/hard resets on unresponsive BMC modules of DDs, assisting with DD chassis replacements.- Doing project work involving the installation/configuration of TSM clients (viz. BA/TDP/HSM) on various servers.- Decommissioning of Data Domains no longer required.
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IT Graduate (Software Developer)
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May 2017 - Jul 2017
Software programming and project documentation.Tasks:Working with a Business Analyst to gather business requirements and to formulate solutions to existing problems by documenting processes/policies.Implementing the automated solution for the company. Software programming and project documentation.Tasks:Working with a Business Analyst to gather business requirements and to formulate solutions to existing problems by documenting processes/policies.Implementing the automated solution for the company.
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Mechandiser
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Dec 2012 - 2015
As a way of obtaining working experience and skills outside of my learning environment, I did casual work as a merchandiser at Dischem Pharmacy The Glen.I am now equipped with customer service skills, stock taking knowledge, and have a mind-set of being accountable with tasks. As a way of obtaining working experience and skills outside of my learning environment, I did casual work as a merchandiser at Dischem Pharmacy The Glen.I am now equipped with customer service skills, stock taking knowledge, and have a mind-set of being accountable with tasks.
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Education
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2014 - 2016
North-West University/Noordwes-Universiteit
Bachelors of Sciences in Information Technology, Information Technology -
2013 - 2013
Open Learning Group
Certificate, BCom Financial Accounting -
2008 - 2012
North View High School
Secondary High School, 12
Community
