Experience

HORIBA Scientific

• Research Services
• 700 & Above Employee

• Customer Service Supervisor

  • Aug 2005 - Present

  Customer Service Supervisor -Horiba Instr. Irvine 8/2005 - Present • Responsible for day to day operations of sales department.• Recruit, train, and supervise inside sales, support staff and receptionist.• Oversee all sales activities (includes processing of leads, RFQ’s and completion of quotations).• Answer questions regarding applications.• Facilitate continuous improvement in the sales department.• Auditing of QS program ISO 9000 and ISO 14001 (EMS).• Design, develop, create and maintain BPP's and SPP's.• Report monthly revenues.• Update sales forecast with executive management.• Review backlog and stock levels.• Complete yearly performance evaluations for all inside sales and support staff. Show less

• Sales Administrator

  • Jan 2001 - Present

  Sales Administrator - Horiba Instr. Irvine 1/2001 - 7/2005• Processing of “analyzer systems” orders.• Maintaining government contracts (GSA).• Develop marketing strategies to meet sales objectives.• Periodic review of marketing budget and identify returns on investment.• Supervise completion of quotes (includes, pricing, discounts, special promotions, trade in allowances).• Communicate status of orders to executive management.• Review outside sales representative contracts and verify all commissions are paid as agreed.• Maintain appropriate product stock levels.• Review and identify cost variances and discrepancies.• Supervise marketing support department in the organization, scheduling and set-up of seminars and yearly trade shows. • Complete yearly performance evaluations for department staff. Show less

• Customer Service Lead

  • Mar 1992 - Present

  CSR (Customer Service Rep.) lead -Horiba Instr. Irvine 9/2000 - 12/2000• Process orders received by telephone, fax, email.• Review all orders entered on a daily basis.• Summarize error rate by occurrence vs. # of total lines entered by the dept. Reported results to department manager.• Process quotations for parts.

• Customer Service Rep

  • Mar 1992 - Present

  CSR (Customer Service Rep.) -Horiba Instr. Irvine) 9/1991 - 8/2000• Process orders received by telephone, fax, email.• Process quotations for parts.• Other duties as assigned.