Experience

Distell

• South Africa
• Beverage Manufacturing
• 700 & Above Employee

• Expeditor

  • Feb 2021 - Present

  Strategic & FinancialDrive productivity and cost effectiveness with daily operations in load planning.Ensure operational execution of daily load plan in line with productivity performance requirements.Operational Manage daily load planning and expediting activities for assigned depots including reporting and data management (master data).Track load plan execution with designated vehicle tracking systems.Update and distribute daily load plan reports and distribute to relevant Depot and Planning teams.Compile month end reports based on planning specific metrics and monthly efficiencies by depot.Provide monthly feedback on performance against operational and customer service objectives.Back upload planner.Execute all deliveries within operational performance requirements, as per the daily load plan.Identify and manage delays and missed deliveries with owner drivers.Manage all delayed and missed deliveries with relevant depot teams and communicate decisions to skip customers/change delivery sequence.Limit delays and optimize customer TAT through regular engagement between customer receiving departments, Expeditors and Depot Customer Service Teams.Daily load plan exception reports updated and distributed to relevant depot and planning teams.Customer & Relationship Build effective relationships with external and internal stakeholders.Professional communication, behaviour and actions to achieve credibility, trust and respect withinternal and external stakeholders.Conduct all mandatory stakeholder engagement and pro-actively initiate additional communication when required.Frequent communication throughout each delivery day to manage execution of the daily load planwith Owner Drivers and Depots.Review of previous day's load plan execution with depots.Monthly feedback on overall load plan performance and SLA adherence to Depots/Regions.

• Operations Controller

  • Sep 2020 - Jan 2021

  Ensure cost effective warehousing and distribution of company products.Ensure the effective functioning of Optimal Transport Management, Customer Deliveries andoutsource Services.Responsible for effective maintenance of the company vehicles and material handling equipment on site.Ensure effective co-operation and communication with the local sales department.Responsible for overseeing the Warehouse to ensure stock availability and quality.Responsible for the management of the DOC and working capital.Manage returnables and ensure that all product invoicing and empty return procedures areadhered to.Ensure that overtime and temporary employee usage are kept to a minimum.Responsible for the maintaining of a high level of customer service.Effective Third Party Management (Owner Drivers and Contractors).Ensure the strict adherence to Corporate Governance in terms of Risk Control, Quality Control and Audit Adherence. This includes ICC’s, ISO requirements, Owner Driver audits and Operations Excellence.Perform all administration and reporting effectively.

• Customer Deliveries Controller

  • Sep 2016 - Aug 2020

  Plan the delivery and collection of products by accessing and interpreting the nominated daily delivery schedule, determining the availability of fleet and drivers, compiling, implementing and evaluating the effectiveness of the delivery planTrack and monitor routes of vehicles on the company internal tracking program DRM-VSC Solutions).Issue loading instructions to drivers and monitor loading and off-loading times Strato POD). Ensure delays are escalated.Ensure effective and efficient communication to drivers by issuing special instructions, liaising between drivers and the national fleet manager (maintenance of trucks and adhering to company fleet standards), responding to fleet alarms, and escalating problems to the relevant manager.Collect and capture loading, off-loading and trip information in accordance with relevant company Policies and procedures.Ensure driver's adherence to health and safety standards, initiatives and legislative requirements.Manage safety of the fleet by issuing and keeping records of protective equipment, ensuring the correct usage of protective equipment, keep an accurate register of all safety equipment and ensure defective equipment is reported on.Manage fleet maintenance by implementing checks and controls for tyres, implementing service places for vehicles, ensuring that break downs of vehicles are speedily attended to, implement preventative maintenance plans for vehicles, ensure that all vehicles are roadworthy and certificates are displayed on the vehicle.Build good relationships with loading and off-loading points and identifying key role players at loading and off-loading points.Ensuring the cost effective capacity utilization of trucks and trailers.Handling of client, transport and supplier related queries.Licensing of all depot vehicles and trailers.Adhere to all internal control policies of the company to comply with all requirements of ISO 9002 standards.

• Customers Sales Controller

  • Jun 2016 - Aug 2016

  Managing of Sales Targets:Ensure sales targets are met by continuous checking via BW reporting system (monthly) to EPMS contractsTo assist customer sales consultants in achieving sales targetsEnsure distribution of drive and supported brands to reach targets setResponsible for allocating customers to customer sales consultantsResponsible for effective functioning of the customer sales consultant department:Act as team leader to ensure effective functioning of sales function, MDT’s and bi-weekly reviewsPromote good inter-departmental relationships with staffEnsure accurate daily planning i.e. leave and sick leaveAssist customer sales consultants in dealing with indifferent customersManaging of product recall and liaison with DC ManagerManaging of cut-off times for ordersEnsure correct punching of orders are administered from e-mails, faxes and telephone onto SAPResponsible for effective interaction between Distell and its customers:Ensure that EDI orders are correct (product codes, Delivery dates, out of stocks) before processingFollow-up to EDI customers re outstanding issues on ordersMonitoring of deals loaded for key customers and effective communication with Credit DepartmentManaging of new product introductions and recalls to customersEnsure customer complaints (internal and external) are effectively resolved with feedback to customers, customer sales consultant and DC Manager. Ensure that call-forward is done pro-actively and manage problem areasEnsure effective communication to customer sales consultants re upcoming holidays and changes in delivery scheduleCompletion of customer complaints document



Pioneer Foods

• Food and Beverage Services
• 700 & Above Employee

• Clerk Sales Admin Co Ad

  • Jan 2016 - Jun 2016

  Liaise with team members and clientsLiaise with Stakeholders, Body Corporates, Sales managers and reps.General Office AdministrationCompiling reportsCapturing Rebate deals on sap Capturing Co ads budgets on sapMeasuring targets Handling queries Conflict ManagementAdhering to set targetsMeeting DeadlinesNegotiate ad co-ad expenses and manage vs. annual budgetReportingRelease credit notes for co-ad expenses deducted from the debtors accountDeduction from payment: Create credit memo sales orderEFT payments: Create credit memo sales order and complete cheque requisition for creditors

• Sales Supervisor

  • Jul 2015 - Dec 2015

  Managing a team Liaise with team members and clientsLiaise with Stakeholders, Body Corporates, Sales managers and reps.General Office AdministrationCompiling reportsTyping in orders on SAPHandling queries Conflict ManagementAdhering to set targetsMeeting Deadlines

• Sales Order Clerk

  • Feb 2015 - Jun 2015

  Liaise with clientsLiaise with Stakeholders, Body CorporatesGeneral Office AdministrationCompiling reportsTyping in orders on SAPHandling queries



Capitec

• South Africa
• Banking
• 700 & Above Employee

• Service Consultant

  • Dec 2011 - Feb 2015

  Liaise with clients Opening Savings Accounts according to Financial Intelligence Centre Act Granting loans according to the National credit Act General Office Administration Loan Review: Reviewing loans issued the previous day by checking NTHP, Correct linking of employer and specific pay dates. Pay date management: Plotting of pay dates, Correcting pay dates, Confirming pay dates Arrears Management: Arrears follow up, Handover of clients, Follow up of 3WD arrears, Resubmitting Naedo transactions Reference checks (credit & fraud) Teller Administration Sales Orientated Staff and resource planning of daily activities – Management Operating System Reviewing efficiency of branch staff Staff development – practice sessions Card reconciliation of card stock



Statistics South Africa

• South Africa
• Government Administration
• 700 & Above Employee

• Fieldwork Coordinator

  • Aug 2011 - Nov 2011

  Recruiting of Fieldwork Staff Managing group of 25 within a specific area Facilitate training for Census 2011 Liaise with Stakeholders, Body Corporates Compiling reports Co-ordinates the listing of Enumerated Areas Co-ordinates publicity and Data collection assigned areas Quality control of completed census instruments Checking completed questionnaires Manage HR related inquiries Manage vehicle allocation Checked vehicles and logbook Recruiting of Fieldwork Staff Managing group of 25 within a specific area Facilitate training for Census 2011 Liaise with Stakeholders, Body Corporates Compiling reports Co-ordinates the listing of Enumerated Areas Co-ordinates publicity and Data collection assigned areas Quality control of completed census instruments Checking completed questionnaires Manage HR related inquiries Manage vehicle allocation Checked vehicles and logbook