Experience

Columbus Oncology & Hematology

• United States
• Medical Practices
• 1 - 100 Employee

• Senior Patient Financial Advisor

  • May 2021 - Present

  Generate treatment estimates from physician orders in iKnowMed and strategize patient payment arrangements. Verify insurance eligibility daily via a report in NextGen then communicate changes to relevant departments. Offer financial advice, assistance to patients regarding medical bills and Insurance questions. Enroll patients in foundation and copay programs. Review patient accounts and collect on balances accordingly. Register patients for telehealth visits prior to getting them through to physician. Assist front desk registration with difficult patient check-in issues as able and enlist the aid of additional resources when required. Update and maintain the accuracy of patients demographics and insurance.



The US Oncology Network

• Hospitals and Health Care
• 700 & Above Employee

• Patient Financial Services & Benefits Specialist

  • Mar 2015 - Apr 2021

  Perform financial counseling with all patients prior to treatment; which includes patient financial obligations, billing practices, establishing payment arrangements and collection. Maintain confidentiality to protect the patient and the practice/corporation. Maintain updated manuals, logs, forms, and documentation. Coordinate support group meetings for patients, answer incoming calls; assess caller needs and direct to appropriate personnel, schedule new patient and return appointments. Follow up and coordinate doctor-patient communication. Coordinate transportation for patients during treatment. Obtain insurance coverage information and demographics, insurance pre-authorization or referral approval codes prior to treatment. Order and maintain stock of office supplies. Perform any other requested duties from management.



ImmediaDent

• United States
• Medical Practices
• 1 - 100 Employee

• Lead Patient Coordinator-Office Manager

  • Jul 2013 - Mar 2015

  Manage the overall patient care, operational flow and employees to successfully run the dental office. Deliver exceptional customer service to patients while maintaining efficient flow of practice operations. Ensure the practice budget is maintained. Lead a team meeting on a daily basis to communicate to all staff important information to successfully and efficiently maintain a positive work environment for staff and patients. Verify patient level of insurance coverage, present treatment plans to patients based on individual needs, assist patients in determining payment options, and prepare claims forms for insured patients. Support Area Manager and clinical team with assigned tasks.



Blanchard Valley Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• Job administrator

  • Jul 2012 - Jul 2013

  Counsel students in job search skills. Monitor student performance. Prepare a variety of documents, reports and written materials. Meet with other job coach and instructor to ensure student is being properly trained and satisfied with the internship. Teach the essential tasks/duties/core skills of the job to the intern. Counsel students in job search skills. Monitor student performance. Prepare a variety of documents, reports and written materials. Meet with other job coach and instructor to ensure student is being properly trained and satisfied with the internship. Teach the essential tasks/duties/core skills of the job to the intern.



Dietsch Brothers Fine Chocolates and Ice Cream

• United States
• Retail

• Manager

  • Sep 2001 - Jul 2012

  Serve as a sales representative to deliver customized solutions to customers. Coordinate internal team to deliver customer orders with high quality, on time and on budget. Responsible to manage customer feedback situations to ensure all customers are satisfied. Manage product inventory and point of sales system. Serve as a sales representative to deliver customized solutions to customers. Coordinate internal team to deliver customer orders with high quality, on time and on budget. Responsible to manage customer feedback situations to ensure all customers are satisfied. Manage product inventory and point of sales system.



Birchaven/Bridge home health and hospice

• Findlay, Ohio, United States

• Intern human resources

  • Sep 2009 - Jul 2010

  Filing, data entry, organizing orientation binders, revising employee policies & handbook, checking resumes, reference checks Filing, data entry, organizing orientation binders, revising employee policies & handbook, checking resumes, reference checks