Experience

National University Polyclinics

• Singapore
• Hospitals and Health Care
• 100 - 200 Employee

• Senior Patient Service Associate

  • Jun 2020 - Present



Grab

• Singapore
• Software Development
• 700 & Above Employee

• Delivery Driver

  • Jun 2018 - Jun 2020

  Stepping stone to getting my diploma while supporting myself financially.



ST Engineering

• Singapore
• Mechanical Or Industrial Engineering
• 700 & Above Employee

• Senior Quality Inspector

  • May 2016 - May 2018

  • Inspected job done before handing over to customer• Inspected individual machinery part using the test plan provided• Performed quality check to ensure that process was done correctly using the test plan• Worked with different department on the different parts of the machinery to ensure compliance on machinery.



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Senior Services Executive

  • Jun 2014 - May 2016

  • Front-line services - Assisted in customers' banking needs. (For eg. Performed day to day over the counter transaction which includes cash management, remittance, opening and closure of account.) • Ensured every paperwork was free from audit issues at the end of the day• Handled large amount of cash daily with no cash discrepancy on a daily basis• Handled/follow-up customer dispute/enquiry via telephone• Introduced walk-in customers to the banking products and services. (For eg. Personal Insurance, Home Insurance, Savings Plans etc.)• Provided excellent customer service



Pan Pacific Singapore

• Singapore
• Hospitality
• 100 - 200 Employee

• Senior Guest Service Officer

  • Jan 2014 - Apr 2014

  • Managing of room inventory (blocking of rooms for guest)• Data entry of customers' details • Ensuring ground operations are handle and smoothly everyday• Handle/follow-up customer dispute/enquiry via email/telephone



Republic of Singapore Navy

• Command and Control (C2) Systems Supervisor

  • Jun 2002 - Feb 2013

  • Managed a team of 5 officers to ensure smooth operation and provide them with guidance and knowledge of the system we were operating.• Performed daily checks on system that I am in charge of and ensured it was always in operational mode.• Sailed and patrolled within Singapore Straits to ensure that Singapore Straits was free from any form of incident and possible threat.• Co-worked with RSAF, National Maritime Security System (NMSS), Police Coast Guard (PCG), Maritime and Port Authority (MPA) & Defense Forces from other countries frequently.• Ensured safety equipment were in working condition and well maintained. • Participated in annual exercise in major events. (Confidential)