• Apr 2023 - Present

• Jan 2023 - Mar 2023

• Jul 2022 - Dec 2022

WE are hiring!https://www.write-edge.com/careers/

Retail Consultant

• Nov 2021 - May 2022

Conducting specialised skincare consultations and tailoring bespoke products to each customer Achieving store KPIs with the team by utilising creative approaches to enhance the customer experience Assisted the VM team for campaigns such as The Aesop and Rick Owens Collaboration and The Aesop Women's Library Daily opening and closing duties using Cegid POS and EOD reporting Conducting specialised skincare consultations and tailoring bespoke products to each customer Achieving store KPIs with the team by utilising creative approaches to enhance the customer experience Assisted the VM team for campaigns such as The Aesop and Rick Owens Collaboration and The Aesop Women's Library Daily opening and closing duties using Cegid POS and EOD reporting

Store Associate, Coalition (NomadX)

• Aug 2021 - Nov 2021

Deliver an authentic brand experience to customers through active engagement of omnichannel touchpoints Actively promote the store’s brands, product offerings and promotions to drive discovery interest and conversion Support the store manager to maintain daily operational excellence and efficiency of the store Respond to customer’s enquiries, refund and exchanges promptly and professionally Growth of sales on omni channel & social media engagement Deliver an authentic brand experience to customers through active engagement of omnichannel touchpoints Actively promote the store’s brands, product offerings and promotions to drive discovery interest and conversion Support the store manager to maintain daily operational excellence and efficiency of the store Respond to customer’s enquiries, refund and exchanges promptly and professionally Growth of sales on omni channel & social media engagement

Customer Care Executive

• Sep 2020 - May 2021

Handle complex cases to ensure customer satisfaction. Listen, probe and question in order to clarify and understand customer needs. Fulfilled and exceeded the department's monthly targets Resolve customer queries efficiently and escalate problems/issues promptly. Handle complex cases to ensure customer satisfaction. Listen, probe and question in order to clarify and understand customer needs. Fulfilled and exceeded the department's monthly targets Resolve customer queries efficiently and escalate problems/issues promptly.

Food And Beverage Assistant

• Apr 2019 - Sep 2020

Acquired exceptional multi-tasking skills working in a fast-paced restaurant Warmly greeted new and returning customers and developed relationships resulting in customer loyalty Maintained and enforced strict and up-to-date cleanliness and social distancing policies in light of COVID-19 to ensure employee safety and customer satisfaction Acquired exceptional multi-tasking skills working in a fast-paced restaurant Warmly greeted new and returning customers and developed relationships resulting in customer loyalty Maintained and enforced strict and up-to-date cleanliness and social distancing policies in light of COVID-19 to ensure employee safety and customer satisfaction

Graphic Design and Branding Executive

• Jun 2019 - Oct 2019

Planned and executed brand communication projects for LWB's website, newsletter, social media channels and recruitment Applied technical knowledge in areas such as typography, print and illustration Spearheaded fresh concepts in brainstorming sessions with the team Planned and executed brand communication projects for LWB's website, newsletter, social media channels and recruitment Applied technical knowledge in areas such as typography, print and illustration Spearheaded fresh concepts in brainstorming sessions with the team

Brand Ambassador

• Mar 2017 - Oct 2018

Increased brand awareness through event marketing, demonstrations, sales and brand promotion Achieved first place in sales amongst Challenger outlets in March 2018 Communicated product value, quality and style to attract potential customers Provided excellent customer service with extensive knowledge of products in consumer electronics Increased brand awareness through event marketing, demonstrations, sales and brand promotion Achieved first place in sales amongst Challenger outlets in March 2018 Communicated product value, quality and style to attract potential customers Provided excellent customer service with extensive knowledge of products in consumer electronics