Teofilus Laheba
Customer Service Representative at ChemiCloud- Claim this Profile
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English Professional working proficiency
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Indonesian Native or bilingual proficiency
Topline Score
Bio
Tifani Zata Lini
Teofilus is a great team player who would go extra miles in helping his colleague while striving for excellence in any tasks that he'd assigned to. He has advance knowledge in WordPress development and hosting related issues. He also never stops improving his skills by allocating his time in e-learning courses and asking around to senior members of the team. Teofilus would be a tremendous asset to any instutions he'd take part to
Aliyah Muthmainnah
My experience working with Teofilus inspire me a lot. Teofilus always has creative and efficient approach in problem solving with excellent time management. Along with mastering empathetic communication, he is also a persistent individual who go extra mile to explore work-related knowledge and eager to share it with his colleague.
Tifani Zata Lini
Teofilus is a great team player who would go extra miles in helping his colleague while striving for excellence in any tasks that he'd assigned to. He has advance knowledge in WordPress development and hosting related issues. He also never stops improving his skills by allocating his time in e-learning courses and asking around to senior members of the team. Teofilus would be a tremendous asset to any instutions he'd take part to
Aliyah Muthmainnah
My experience working with Teofilus inspire me a lot. Teofilus always has creative and efficient approach in problem solving with excellent time management. Along with mastering empathetic communication, he is also a persistent individual who go extra mile to explore work-related knowledge and eager to share it with his colleague.
Tifani Zata Lini
Teofilus is a great team player who would go extra miles in helping his colleague while striving for excellence in any tasks that he'd assigned to. He has advance knowledge in WordPress development and hosting related issues. He also never stops improving his skills by allocating his time in e-learning courses and asking around to senior members of the team. Teofilus would be a tremendous asset to any instutions he'd take part to
Aliyah Muthmainnah
My experience working with Teofilus inspire me a lot. Teofilus always has creative and efficient approach in problem solving with excellent time management. Along with mastering empathetic communication, he is also a persistent individual who go extra mile to explore work-related knowledge and eager to share it with his colleague.
Tifani Zata Lini
Teofilus is a great team player who would go extra miles in helping his colleague while striving for excellence in any tasks that he'd assigned to. He has advance knowledge in WordPress development and hosting related issues. He also never stops improving his skills by allocating his time in e-learning courses and asking around to senior members of the team. Teofilus would be a tremendous asset to any instutions he'd take part to
Aliyah Muthmainnah
My experience working with Teofilus inspire me a lot. Teofilus always has creative and efficient approach in problem solving with excellent time management. Along with mastering empathetic communication, he is also a persistent individual who go extra mile to explore work-related knowledge and eager to share it with his colleague.
Experience
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ChemiCloud
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service Representative
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Jun 2021 - Present
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Hostinger International
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Lithuania
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IT Services and IT Consulting
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700 & Above Employee
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Customer Success Agent
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Feb 2020 - Apr 2021
Provide help desk support to Web Hosting users through conversations (live chat and emails). Identify customer needs and help customers use specific features. Inform customers about new features and functionalities. Follow up with customers to resolve their technical issues. Provide help desk support to Web Hosting users through conversations (live chat and emails). Identify customer needs and help customers use specific features. Inform customers about new features and functionalities. Follow up with customers to resolve their technical issues.
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Ketemu.co
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Yogyakarta, Indonesia
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Customer Service Supervisor
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Feb 2019 - Aug 2019
Reviewing menu Recruitment Training Employee Handling Customers Complaint Covering for other Employee Making monthly report to the owner Reviewing menu Recruitment Training Employee Handling Customers Complaint Covering for other Employee Making monthly report to the owner
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Paideia Cafe
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Yogyakarta, Indonesia
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Barista
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May 2017 - Apr 2018
Making coffee Handling transaction Handling complaint from Customer Make monthly report to my supervisor Making coffee Handling transaction Handling complaint from Customer Make monthly report to my supervisor
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Gameloft
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France
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Computer Games
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700 & Above Employee
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QA Tester
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Aug 2016 - May 2017
Making sure that the video game that real user played with will meet the standard of the company Making sure that there are no bugs, glitches, or any issues that real user can encounter when he/she download the game. Making sure that all of the feature inside the game work correctly. Making sure that the real user will get the best experience playing the video game that i have tested. Making sure that the video game that real user played with will meet the standard of the company Making sure that there are no bugs, glitches, or any issues that real user can encounter when he/she download the game. Making sure that all of the feature inside the game work correctly. Making sure that the real user will get the best experience playing the video game that i have tested.
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Kalyca Montessori School
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Yogyakarta Province, Indonesia
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Guru Honorer
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Jan 2016 - Jun 2016
Making sure that the student able to understand the lesson. Making sure that the student will have the best experience in school, especially during my lesson. Making sure that the student achieve the bar that i have set before the semester started. Making sure that the student able to explore their creative thinking and also giving student chance to express themselves. Making sure that the student able to understand the lesson. Making sure that the student will have the best experience in school, especially during my lesson. Making sure that the student achieve the bar that i have set before the semester started. Making sure that the student able to explore their creative thinking and also giving student chance to express themselves.
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GPIB Sejahtera Malang
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Malang Area, East Java, Indonesia
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Student Internship
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Jul 2014 - Jan 2015
Church Ministry Youth Ministry development Event Organizer for Christmas Celebration Church Ministry Youth Ministry development Event Organizer for Christmas Celebration
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Education
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2018 - 2022
Universitas Gadjah Mada (UGM)
Master of Arts - MA, Social Psychology -
2009 - 2015
Universitas Kristen Duta Wacana
Bachelor’s Degree, Theology/Theological Studies -
2008 - 2009
SMA Santa Maria, Pekanbaru
High School, Social Study
Community
