Experience

Azimut Vision

• Romania
• Education Management
• 1 - 100 Employee

• Software Testing Program - Manual Testing

  • Feb 2023 - Present

  50 hours of classroom training in Software Testing Program - Manual Testing, successfully finalized with an individual project and an international certification. -Solid understanding of Software Testing Principles and Agile and Waterfall methodologies -Knowledge of creating Test Design, Test Cases, and other testing documentation, as well as keeping detailed records of testing results and defects -Very good understanding of the Fundamental Testing Process, SDLC, and Levels of Testing -Strong recognition of Testing Types, Functional/non-functional testing types, Black box and White box testing and Static and Dynamic testing practices -Good knowledge of Black Box testing techniques: Boundary Value Analysis, Equivalence Partitioning, Decision Tables and more -Writing detailed and eloquent bug reports capability. Show less



UNTOLD

• Australia
• Advertising Services
• 1 - 100 Employee

• Backstage Manager

  • Aug 2022 - Present

  Hospitality and artist management for one of the festival stages, on-site. Transportation management. Volunteer management and coordination. Delivering excellent hospitality services and festival experience to over 40 artists as the main point of contact on-site. Hospitality and artist management for one of the festival stages, on-site. Transportation management. Volunteer management and coordination. Delivering excellent hospitality services and festival experience to over 40 artists as the main point of contact on-site.


Self Employed
• Real Estate
• 1 - 100 Employee
• Independent Music Professional

  • Apr 2022 - Present


HP

• Azerbaijan
• Online Media

• Customer Operations Specialist

  • Dec 2021 - Mar 2022

  Lead communication with key customers portfolio developing trusted relationships, serving as a key contact for order related queries. Manage customer/partner backlog to ensure that appropriate actions are taken to deliver orders according to business needs and SLA. Financial and revenue management. Ensure all orders are invoiced and closed in the systems. Provide consultancy and guidance to the account team on Customer Operations processes and policies. Support the ISS team, find solutions to queries and issues raised and provide coaching and training, as needed. Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2020 - Dec 2021

  Handle and resolve customer inquiries and complaints via phone, email, or social media For XIAOMI. Provide accurate and complete information to customers by using the right methods/tools. Assist with placement of orders, refunds, or exchanges. Handle product recalls. Build sustainable relationships of trust through open and interactive communication. Work with the customer service manager to ensure proper customer service is being delivered. Handle and resolve customer inquiries and complaints via phone, email, or social media For XIAOMI. Provide accurate and complete information to customers by using the right methods/tools. Assist with placement of orders, refunds, or exchanges. Handle product recalls. Build sustainable relationships of trust through open and interactive communication. Work with the customer service manager to ensure proper customer service is being delivered.



Istituto Gonzaga, Palermo

• Teacher

  • Mar 2016 - Jun 2016

  Teaching five groups of high school students at the Istituto Gonzaga, Palermo. Organizing indoor and outdoor formative activities with the students of the Institute (non-formal education, art therapy, organizing volunteer activities). Teaching five groups of high school students at the Istituto Gonzaga, Palermo. Organizing indoor and outdoor formative activities with the students of the Institute (non-formal education, art therapy, organizing volunteer activities).



Associazione San Marcellino, Genova

• Community Assistant

  • Oct 2014 - Mar 2016

  Program (in Italian) - based in Italy, Associazione San Marcellino, Genova Receiving, accompanying, and supervising homeless people. Organizing recreational and therapeutic activities for homeless people/ families. Providing support and guidance Assisting with meals preparation and distribution Responding to requests for services in a compassionate and professional manner and ensuring that they assist eligible clients in obtaining assistance by referring them to other appropriate state and local agencies. Show less