Experience

Tungsten Network, a Kofax company

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Technical Support Engineer

  • Aug 2019 - Present

  Use expertise to help Support representatives and support the team to complete the daily administrative routines. Deal with escalations & high-priority requests. Handling exceptional requests from sensitive customers to ensure the high levels of customer satisfaction. Ad hoc projests and assignments. Use expertise to help Support representatives and support the team to complete the daily administrative routines. Deal with escalations & high-priority requests. Handling exceptional requests from sensitive customers to ensure the high levels of customer satisfaction. Ad hoc projests and assignments.



TTECH

• Sofia, Bulgaria

• Client Service Professional

  • Feb 2017 - Aug 2019

  Support the trading and non-trading needs and inquiries for participants and clients of the Firm while upholding to the Quality Assurance guidelines. Process and follow-up on service requests to ensure execution in a timely manner. As a Customer Service Professional, one provides industry leading service to employees of corporate (including IPO) clients as well as assisting with investment banking, securities, stocks and options. Support the trading and non-trading needs and inquiries for participants and clients of the Firm while upholding to the Quality Assurance guidelines. Process and follow-up on service requests to ensure execution in a timely manner. As a Customer Service Professional, one provides industry leading service to employees of corporate (including IPO) clients as well as assisting with investment banking, securities, stocks and options.



CMSG

• Bulgaria
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Nov 2016 - Feb 2017

  Serve as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Assist with challenging client requests or issue escalations as needed. Serve as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Assist with challenging client requests or issue escalations as needed.



Goldair Handling Bulgaria

• BOJ Airport, Burgas, Bulgaria

• Customer Service Supervisor

  • Oct 2014 - Nov 2016

  Allocate staff to jobs by preparing their working schedule. Provide cover for staff absent due to holiday and sickness and in case of urgency or flight changes. Supervise the check in process to make sure that correct procedures are being followed. Supervise the boarding process to ensure the on-time flight departure. Make sure that passenger and baggage flows are maintained. Deal with passenger complaints. Supervise the handling of lost, damaged or misdirected property on behalf of airlines. Provide assistance to passengers with special needs, such as disabled and elderly passengers, and children who are about to travel unaccompanied by an adult. Help passengers who are facing delays, including arranging refreshments, meals and accommodation. Recruit and train staff. Encourage staff to meet targets. Liaise with others, such as staff from airlines and handling agents. Attend meetings with other departments and outside agencies, such as customs and the police. Keep records and write reports. Show less



Goldair Handling

• Greece
• Airlines and Aviation
• 400 - 500 Employee

• Check in Agent

  • May 2014 - Oct 2014

  Inspect and verify documentation of passengers Issue boarding passes Reschedule passengers affected by flight interruptions or cancellations Process baggages Make announcements Operate computer keyboards, and carrier specific reservation/ ticketing software Handled the needs of unaccompanied minors, VIPs and passengers needing wheelchair assistance Guide passengers through customs and immigration To ensure that a high level of customer service is provided to all passengers and airlines. To ensure compliance at all times with Airline, Company and Departmental policies and procedures. Ensure all excess baggage and applicable fees are collected without exception; complying with Airlines Policies and Procedures. To ensure sufficient stationery is completed for each flight. To be fully competent on all manual/automated check-in processes. To seek methods of improving services and performance of department with submission of proposals to the Supervisor. Assist with PRM passengers. To comply with Company and Departmental Uniform regulations. To be available to assist with any customer requirements. Show less



Vegman.org

• Food and Beverage Services

• Accounting Assistant

  • Jul 2013 - Oct 2013



Hotel Sunset Resort Pomorie

• Bulgaria
• Hospitality
• 1 - 100 Employee

• Administrator

  • Jun 2012 - Sep 2012



Hotel Grand Victoria

• Sunny beach, Bulgaria

• Administrator

  • Jun 2011 - Sep 2011