• Mar 2023 - Present

- Monitoring payment processing to ensure smooth customer experience- Close focus on customer issues and problem resolutions- Onboarding of new colleagues- Developing internal procedures to tackle newly arising customer issues- Risk assessment

• Jun 2022 - Mar 2023

- Communicating with payment providers to resolve arising issues- Following employee performance- Improving the workflow by introducing various processes- Examining and solving cases of missing funds- Detecting and solving problems within the payments systems and processes- Performing audit of clients' activities - Distinguishing and preventing fraudulent activities

• Jan 2022 - Jun 2022

- Examining and solving cases of missing funds- Detecting and solving problems within the payments systems and processes- Performing audit of clients' activities - Distinguishing and preventing fraudulent activities

• Feb 2021 - Dec 2021

- Performing audit of clients' activities - Distinguishing and preventing fraudulent activities - Settling payments between customers and providers

• Mar 2023 - Present

- Client Communication- Website development- Stratey creation

• Mar 2021 - Present

- Creating visuals for social media- Participating in straregy and creative development

• Oct 2020 - Jun 2021

- Managing a Viber community of 1000+ participants and Instagram- Producing visual content for the social media channels and the website- Actively involved with the development and execution of communication strategies- Data analysis

• May 2020 - Sep 2020

- Assisting the marketing team with their digital marketing and advertising activities- Actively helped with the creation of visual designs- Helped with research of various topics

Marketing Intern

• Aug 2019 - Jan 2020

- Assisted in the digital marketing activities, specifically with social media platforms such as Instagram and Facebook - Was responsible for organizing two major events and assisted in the organizations and logistics of the company's participation in a few trade shows - Helped the team with website optimization and basic HTML support and content upload - Assisted in the digital marketing activities, specifically with social media platforms such as Instagram and Facebook - Was responsible for organizing two major events and assisted in the organizations and logistics of the company's participation in a few trade shows - Helped the team with website optimization and basic HTML support and content upload

Brand Development Intern

• Jul 2019 - Jul 2019

- Assisted the Marketing team with market research and content preparation - Worked on a couple of project such as Employer branding and Notification optimization - Worked on developing communication strategies for new products and services. - Assisted the Marketing team with market research and content preparation - Worked on a couple of project such as Employer branding and Notification optimization - Worked on developing communication strategies for new products and services.