Experience

Commerzbank Digital Technology Centre Bulgaria

• Bulgaria
• IT Services and IT Consulting
• 300 - 400 Employee

• Packaging Infrastructure Engineer

  • Apr 2021 - Present

  End to end packaging and implementation of software and customer solutions. Day to day work with MSI, XenApp, App V, and modern digital worplace environment. End to end packaging and implementation of software and customer solutions. Day to day work with MSI, XenApp, App V, and modern digital worplace environment.



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Workplace Device Management - Packaging and Distribution

  • May 2017 - Apr 2021

  End to end packaging and deployment of applications mainly using the MSI technology and SCCM, but also Citrix Virtual Apps and AppV. Powershell, VBS and batch scripting and custom solutions. Deep knowledge of InstallShield and Admin Studio. As well as all the specifics required for detecting and implementing the requirements of the customer. Experienced with working for multiple accounts and standards simultaneously. Understanding of Azure and inTune. End to end packaging and deployment of applications mainly using the MSI technology and SCCM, but also Citrix Virtual Apps and AppV. Powershell, VBS and batch scripting and custom solutions. Deep knowledge of InstallShield and Admin Studio. As well as all the specifics required for detecting and implementing the requirements of the customer. Experienced with working for multiple accounts and standards simultaneously. Understanding of Azure and inTune.



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Technical Expert – Ericsson Account

  • Jan 2016 - May 2017

  Responsible for conducting technical interviews, training and hiring of the members of the RSSG team. Creating scripts and tools for automating the work of our team, as well as other centers worldwide. Interfacing with the customer in order to meet their future needs and creating plans and steps to implement them in our center (first and second level of support). Aiding the everyday work of our global service desk, as well as training people from other accounts and positions.

• Remote Support Specialist Group - Ericsson

  • Jan 2013 - Jan 2016

  Handling of software related incidents, remote troubleshooting and investigating complex issues in Windows environment including networking, software compatibility and deployment. Active directory - management of users and policies. Knowledge creation and sharing.

• Technical support analyst with Italian and English

  • Oct 2011 - Sep 2013

  Handling service requests, Phone and chat, mainly in Italian. User satisfaction rating collection and review. Case quality control.