Experience

OSI

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior Software Engineer

  • Aug 2021 - Present



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Close-Down Agent / Proposal Manager

  • Nov 2018 - Jul 2020

  Main responsibilities: • Administers the end to end NSSR process from receipt of a service request through proposal, approval and delivery. • Conducts basic or general research on information relevant to the request • Tracks and follows up the progression of Service Requests on behalf of the Response Manager • Determines appropriate escalation action and initiate escalation. Routes request to the appropriate action process. • Assigns Response Manager based on instructions and passes the request to the respective owner for validation and proposal development. • Sets the initial proposal due date for Service Requests guided by the Response Manager. • Runs regular and ad hoc reports. Supports the production and delivery/distribution of reports to Client, DXC, and Supplier stakeholders • Handles client requests in a confident and customer-focused way. • Documents details of interaction with Requester and finalizing request documentation. • Communicates in a relevant, timely, clear and concise manner to all levels of management. • Hosts meetings for client and account interaction. • All other legally permissible tasks requested by the line manager • Creating proposals and updating the requirements/ proposal information. Show less



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Response Coordinator

  • Jan 2018 - Oct 2018

  • Administers the end to end NSSR process from receipt of a service request through proposal, approval and delivery. • Conducts basic or general research on information relevant to the request • Tracks and follows up the progression of Service Requests on behalf of the Response Manager • Determines appropriate escalation action and initiate escalation. Routes request to the appropriate action process. • Assigns Response Manager based on instructions and passes the request to the respective owner for validation and proposal development. • Sets the initial proposal due date for Service Requests guided by the Response Manager. • Runs regular and ad hoc reports. Supports the production and delivery/distribution of reports to Client, DXC, and Supplier stakeholders • Handles client requests in a confident and customer-focused way. • Documents details of interaction with Requester and finalizing request documentation. • Communicates in a relevant, timely, clear and concise manner to all levels of management. • Hosts meetings for client and account interaction. Show less



Balkan Studies and Centre of Tracology at the Bulgarian Academy of Science

• Sofia, Bulgaria

• Student Internship

  • Jul 2016 - Aug 2016